Capital on Tap

About the Company

Capital on Tap provides an all-in-one small business credit card and spend management platform. Capital on Tap makes it easy for small business owners to access funding for their business, manage their employees' expenses, and earn rewards on every pound their business spends.

Launched in 2012, Capital on Tap has spent over 10 years focusing on the needs of small business owners. It has been recognised by Forbes and the Financial Times as one of Europe’s fastest-growing businesses. More than 200,000 small business customers have spent more than £20 billion on their Capital on Tap Business Credit Cards.

Capital on Tap simplifies business funding and spending, saving business owners time and money. After a 2-minute application process, the majority of applicants receive instant credit decisions. UK business owners benefit from unlimited 1% cashback and credit limits extending up to £250,000, while our US customers enjoy 1.5% cashback and limits up to $50,000.

Listed Jobs

Company Name

Capital on Tap

Job Title

Customer Communications Officer

Job Description

**Job Title:** Customer Communications Officer **Role Summary:** Develop and execute data‑driven customer communication strategies across email, SMS, and other channels using the CRM platform Customer.io. Craft and proofread clear, brand‑consistent messaging for a diverse customer base, segment audiences based on behavioral data, and monitor campaign performance to drive engagement and retention for a fintech platform. **Expectations:** - Recent graduate or professional with up to 2 years of experience in communications, growth marketing, or related field. - Data‑curious mindset with strong analytical thinking and a desire to understand customer behavior. - High learning agility, proactive hands‑on approach, and excellent written & verbal communication skills. **Key Responsibilities:** 1. Build, test, and deploy automated marketing campaigns and workflows on Customer.io (email, SMS, push, etc.). 2. Draft, edit, and proofread all customer communications, ensuring high quality and brand voice consistency. 3. Segment audiences using customer data to enable targeted, relevant messaging. 4. Monitor campaign performance, generate reports on key metrics, and provide insights for optimization. 5. Run A/B tests on subject lines, copy, CTAs, and timing to improve engagement metrics. 6. Collaborate with Product, Operations, and Credit teams to gather product updates and translate them into clear customer communications. 7. Maintain a coordinated content calendar for customer touchpoints. **Required Skills:** - Superior copywriting, editing, and proofreading abilities. - Experience with CRM or email‑marketing platforms (Customer.io, Braze, HubSpot, etc.) or rapid skill acquisition. - Basic data analysis, reporting, and segmentation skills. - Familiarity with A/B testing methodology. - Strong organizational skills and capacity to manage multiple stakeholders. - Technical proficiency and comfort with campaign automation tools. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Communications, Business, or a related discipline (or equivalent combination of education and experience). - No mandatory certifications, but knowledge of CRM tools, marketing analytics, or digital marketing courses is advantageous.

Cardiff, United kingdom

Hybrid

Junior

15-11-2025

Company Name

Capital on Tap

Job Title

Site Reliability Engineer

Job Description

Job Title: Site Reliability Engineer Role Summary: Design, implement, and maintain highly available, scalable infrastructure for Capital On Tap’s banking and repayments platform. Drive reliability by setting SLAs, SLIs, and SLOs, automating operations, and collaborating cross‑functionally to reduce toil and improve system visibility. Expectations: - Deliver robust, fast, and reliable services for thousands of customers. - Own end‑to‑end incident response, root‑cause analysis, and post‑incident reviews. - Lead automation initiatives to increase productivity and reduce manual work. - Align reliability goals with product objectives and stakeholder expectations. Key Responsibilities: - Manage Azure resources, including virtual networks, storage, and compute services. - Configure and monitor Azure Monitor, Datadog, NGINX, and Cloudflare for performance and security. - Provision and maintain Kubernetes clusters and serverless workloads; deploy via Helm or CRDs/ Crossplane. - Write and maintain IaC using Terraform, Pulumi, or similar; enforce code review and CI/CD pipelines. - Develop and enforce SLI/SLO metrics; integrate with monitoring dashboards and alerting systems. - Collaborate with Platform, DevOps, and Product teams to automate pipelines (Azure DevOps, Octopus Deploy, Flux). - Conduct incident investigations, produce runbooks, and implement preventive measures. - Evaluate and prototype new architecture proposals; recommend improvements to scalability and fault tolerance. - Mentor junior engineers and share knowledge on observability, chaos engineering, and deployment practices. Required Skills: - Proven experience managing Azure environments; Azure DevOps, Octopus, Flux, or equivalent CI/CD tooling. - Strong Linux and Windows administration background. - Expertise in IaC: Terraform, Pulumi, or similar; orchestration with Kubernetes, Docker, and serverless frameworks. - Experience with monitoring solutions (Datadog preferred). - Scripting proficiency in Go, PowerShell, Python, or C#; ability to write automation, monitoring, and deployment scripts. - Excellent communication, teamwork, and stakeholder‑management skills. - Familiarity with observability, tracing, and SLI/SLO/SLM concepts. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related field (preferred). - Relevant cloud certifications (e.g., Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert) are a plus. ---

London, United kingdom

Hybrid

09-12-2025