Technical Support Engineer - Insight Global

Skills

Python GraphQL CI/CD git AWS JavaScript/TypeScript React.js

Job Specifications

Insight Global is seeking a Senior Support Engineer to join a global marketing SaaS company, at their Toronto office (5 days/week onsite). This is a high-impact opportunity to be the first technical support hire in North America, working closely with the Customer Success team to support two core product pillars: brand management and marketing compliance, including co-op fund management and creative automation tools.
In this role, you'll act as the technical bridge between engineering and customer-facing teams--triaging and resolving complex product issues, building internal tools, and contributing to product improvements. You'll work across the full stack, support production systems, and help shape regional support strategy. This is a great opportunity for a technically strong, service-oriented engineer who thrives in collaborative, fast-paced environments.
This position is 5 days a week onsite in downtown Toronto (9-6). You'll be part of a fast-paced, collaborative, and creatively driven team environment where hands-on execution is key. This role can pay up to 130k CAD per year + benefits.
REQUIRED SKILLS AND EXPERIENCE
- 5-8 years of experience as a full stack or support engineer
- Strong proficiency in JavaScript/TypeScript and React.js
- Proven ability to debug and resolve issues across frontend and backend systems
- Experience writing and deploying patches, hotfixes, or small enhancements
- Familiarity with RESTful APIs, AWS (or other cloud platforms), CI/CD, and Git workflows
- Strong communication skills--able to explain technical issues to both technical and non-technical stakeholders
Comfortable working onsite in Toronto, 5 days/week
NICE TO HAVE SKILLS AND EXPERIENCE
- Experience with Ruby on Rails or similar backend frameworks
- Experience with observability tools like Sentry, New Relic, or similar
- Exposure to Python, GraphQL, feature flagging, and admin tooling
- Experience in technical customer-facing roles (e.g., support engineering, technical account management)
- Background in SaaS products related to marketing, compliance, or brand management
- Ability to analyze support trends and propose systemic improvements
- Interest in growing into a leadership role as the team scales

About the Company

Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our tea... Know more