Service Desk Analyst - Proactive.IT Appointments L

Skills

Customer Service Windows Active Directory

Job Specifications

Service Desk Analyst - Hybrid
Our client is urgently looking for an experienced Service Desk Analyst to join their team based in Epsom, on a permanent basis.
The Service Desk Analyst will provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a hybrid role that requires support to be provided face to face onsite as well as remotely via MS Teams & Telephone.
You will be rewarded with an excellent salary as well as a brilliant benefits package including annual leave, pension scheme, hybrid working, discretionary bonus, medical cover, car scheme, on-site parking and food facilities, as well as many, many more perks!
Service Desk Analyst - Key Skills:
5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
Strong experience of Microsoft Windows 11 support and installation
Strong Microsoft Office and Office 365 skills
Client patching and collection management using SCCM
Active Directory and other account administration experience
Experience working with and adhering to procedures
Strong documentation skills
Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability
Excellent customer service skills, the ability to build strong relationships across the broader IT teams and business
Experience working to Service Level Agreement targets
Ability to use remote control tools and provide effective telephone/remote support
Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software
Service Desk Analyst - Hybrid
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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About the Company

Welcome to Proactive.IT Appointments Ltd. With 30+ years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the preferred partner for many Blue Chip national, global and Government organisations. Our dynamic team has built an unparalleled knowledge of the marketplace. Technology never stands still, so neither do we. We understand the industry trends and technological developments that matter most to our clients in an ever-changing market place, whi... Know more