Job Specifications
Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
Join our Cloud Operations team!
The Cloud Operations team is a dynamic, skilled group renowned for its fast-paced work environment and dedication to delivering exceptional client service. Specialising in complex and critical support needs, it helps industry-leading customers overcome their most challenging cloud-related issues.
Success. The Softcat Way.
It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the PS1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
As an Azure Engineer, you will be a critical escalation point within the support team. Your primary responsibility will be investigating and resolving support cases escalated by the service desk team, ensuring issues are managed and resolved effectively and efficiently.
As an Azure Engineer, you'll be responsible for:
Take ownership of complex Microsoft Azure incidents, changes, service requests, and problem records, driving them to resolution.
Serve as a technical escalation point within the team.
Achieve and maintain Key Performance Indicators (KPIs) as defined by the Support Team Manager.
Collaborate with Service Delivery teams to provide exceptional Client support.
Partner with the Cloud Operations team to handle high-priority requests during out-of-hours coverage via an On-Call rota.
We'd love you to have
Experience working on Windows and Linux operating systems.
Beneficial Microsoft Azure certifications:
Azure Solutions Architect
Azure Administrator Associate
Experience with Infrastructure as Code (IaC) tools such as Terraform would be beneficial
Experience managing enterprise database systems, including SQL and MySQL would be beneficial
A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies.
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Hybrid working
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
About the Company
Softcat is a leading provider of IT infrastructure to corporate and public sectors.
Over the last 30 years, we've built a vibrantly successful, industry-leading business with an unwavering dedication to transformative solutions and customer excellence. We're certified by Great Place to Work in the UK and Ireland, and ranked 5th in the Super Large category in 2024.
We're headquartered in Marlow (UK) and are proud to have offices across the globe. You can also find us in London, Bristol, Birmingham, Leeds, Manchester, Newcas...
Know more