Technical Support Specialist - Indotronix Avani Gr

Skills

Time Management

Job Specifications

Position: Technical Support

Location: Fully Remote

Duration: 5 Months

Pay Rate: $15.54/hr on w2

The schedules can fall anywhere from 6a-7p EST sun-sat.

8hr and 10hr schedules are available

Job Profile Summary:

Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).

Key Responsibilities:

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

About the Company

The Indotronix Avani Group is an award-winning staffing, consulting, and technology solutions company with a footprint across the United States, Canada, and India. Our clients include Fortune 500 corporations and government entities. The company has won numerous awards including being named in the top 100 Fastest-Growing US Staffing companies 2 years in a row (2019 & 2020) by Staffing Industry Analysts. Know more