Job Specifications
Overview:
Microsoft Industry Solutions is a global organization hosting over 7,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organization is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions.
We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
This opportunity will allow you to deepen your influencing skills and practice management capabilities, whilst honing your industry and cloud expertise.
Qualifications:
Required/Minimum Qualifications
Bachelor's degree in computer science, Engineering, or related field AND relevant work experience
Proven team leadership or people management experience either with or without direct reports.
Additional or Preferred Qualifications
Bachelor's degree in computer science, Engineering, or related field AND relevant work experience
People management experience.
Experience in sales/selling.
Project/portfolio management experience.
Account management experience.
Responsibilities:
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
Customer Focus
Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to the customer experience across workstreams. Holds accountability for portfolio, account, and financial management in presales and delivery. Owns highly strategic and complex customer relationships. Leads direct engagements with large, complex customers and serves as a delivery sponsor for a select number of assigned customers. Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Establishes accountabilities to drive customer outcomes and ensure internal stakeholders are in place.
Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects).
Develops and maintains highly complex business relationships through conversations and in-person customer engagements, leveraging in-depth knowledge of customer's business and industry. Ensures relationship plans are part of account strategic plans and acts as an executive sponsor to maintain senior-level relationships across their business. Communicates current view of delivery to customer executives on a regular cadence, as appropriate. Supports new, high-impact customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft.
For assigned customers and for their team, supports guidance of customers/partners through relevant change initiatives and leverages core change-management methods and techniques. For assigned customers and for their team, supports management of changes (e.g., negotiations, change requests, amendments, customer expectations) while overseeing financial accountability and overall responsibility between Microsoft and the client.
Strategy
As needed, develops and executes a large, complex (e.g., global account, cross-territory impact) plan for their practice and assigned customers to achieve consumption metrics and revenue targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal partners, and driving culture.
Establishes and drives