Skills

Problem Solving Creativity Scrum Change Management Product Management Research Training Architecture Data Architecture Agile

Job Specifications

Role: Digital Product Manager

Location: London, Canada Square, Canary Wharf - Hybrid - 3 Days P/Week Onsite

Duration: 12 Months - Potential for Extension / Perm Placement

Rate: PS555.36 P/Day - Inside IR35 - UMB

If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.

Digital Platforms in WPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking's customer base. Supporting 36 markets and up to 20m customer daily, the team is focused on three key platforms: 1) Mobile Platform; 2) Dynamic Experience Platform; and 3) Security Platform. HSBC Mobile Banking App supports 13m active users globally in 24 markets with 51% of WPB users active on mobile. The platform has experienced 60% growth in Mobile Active customers over the last 4 years to our current traffic of 2 billion visits per year globally.

This role is part of a team of digital product management experts who are assigned to Digital Platforms Value Stream to support the development of market leading digital journeys and experiences and directly contributes to the effective and efficient delivery of change globally for WPB.

This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBC's global IWPB business. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment.

This role will support key Digital Platforms initiatives such as Project North Star which will develop the HSBC Mobile App of the future with an ambition to deliver the best-in-class mobile app.

There are five clear goals to:

1) Drive Deeper, more relevant customer engagement.

2) Grow Bank Revenue.

3) Standardise global mobile experience.

4) Build Modern technology and data architecture.

5) Maximise the power of data/insight and personalisation.

The role holder will:

Manage the full product lifecycle to ensure that, over time, the needs of customers continue to be met and that financial and other benefits are achieved.
Acts as owner/champion for one or more products. Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.
Work closely with Technology & Transformation teams to ensure the Digital Product change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level.
Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience
Develops product variations to support propositions and determines product positioning and variants for different customer and user segments
Prioritises product requirements and owns the product backlog, coordinating pilots, product launches, communications and training.
Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy.
Keep up with trends and emerging business models, reimagining how to generate value to the business and to customers
Contribute to achievement of objectives and key results across the Digital Product and use data to inform prioritisation and decision making. Maintain a focus on ROI to ensure priorities align to areas of greatest impact through OKRs
Identify new global capabilities that can drive value in markets in support of Digital Product target outcomes
Bring structure and order to local or large scale problems, making them easier to address and solve. Using systemic thinking and creativity in devising solution options whilst considering costs, benefits and obstacles of potential solutions
Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
Review performance of products and journeys and drive the local and global change agenda
Obsess about how to apply technology and data to solving problems or finding new opportunities

Knowledge & Experience / Qualifications:

Previous experience of Digital Product Management.
Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point so

About the Company

Opening up a world of opportunity for our customers, our people, our investors and our communities. We're one of the world’s largest financial services organisations and serve more than 41 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to connect customers with opportunities across the world. HSBC is listed on the Lon... Know more