Job Specifications
Job Title: Dynamics 365 CRM Administrator /Developer (Hybrid)
Location: Washington, DC
Duration: 12 Months+
Job Description:
The Client seeks a skilled and experienced Dynamics 365 CRM Administrator /Developer lead to join our project, STAAND. As a senior technical consultant, you will be responsible for the backend Dynamics 365 solution, including leveraging XRM Toolbox/plugins, running advanced XML queries, Dataverse custom entities, pipeline deployment management, Solution configuration, and development to meet business needs. In addition, you will be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories and acceptance criteria, and collaborating with various stakeholders to capture, refine, and deliver business requirements into a working solution.
The specific responsibilities include:
Provide Dynamics backend support involving XRM Toolbox/Plugins, Advanced XML Queries and Dataverse custom entities to manage data fix, hotfix, patch updates, and scheduled monthly product enhancements
Leverage Power Platform components including power automate, copilot studio and power apps/pages features to process backlog requests and tier 4 support requests
Manage AzureDevOps (ADO) deployment pipeline with integrated code repository for various environments supporting Dev, QA, Training, PreProd and Prod
Serve as hands-on Dev lead overseeing technical development and configuration management, including Sprint ceremonies
Review, design, and implement Azure DevOps (ADO) R2 Feedback work items and R2 User Stories Backlog for Product Owners
Configure/Develop No-Code/low-code power App pages to address major pain points for R2 Program Staff members based on prioritized user stories in ADO.
Coordinate with the STAAND team to facilitate code release and deployment.
Review R2 Feedback from POs and recommend design options.
Conduct targeted Solution Modeling/Design sessions with POs/SMEs
Develop technical/design specs for the Development team.
Demo final changes/business flow to the POs/SMEs
Provide recommendations on process reengineering.
Coordinate design with Technical Leadership
Manage CRM Security, configuration, APIs, PowerApps Portal and platform release updates.
Configure CRM Dashboards, views and manage enhancements.
Coordinate with MS Premier Support for troubleshooting issues and work on escalation/resolution
Update ADO work items, queries, and dashboard to manage and track workstream activities
Support release cycle, maintain STAAND R2 Code base, code merge and automated code quality check.
Advisory support to Product Owners (POs)
Provide guidance to POs to understand workflows.
Showcase configuration options to improve experience or address pain points
Walkthrough Dynamics screens and workflow to deep-dive into specific areas
Guidance to Quality Assurance (QA), Reports, and Training Team
Create tip sheets to support QA and training activities
Provide targeted walkthrough of scenarios for QA and training team
Provide clarification and answer technical questions from the QA and training team.
Weekly Status Updates/Project Meeting Participation
Provide Weekly Status Updates on tasks completed and pending work items.
Participate in scheduled Project Meetings
Skills:
Bachelor's degree in IT or related field or equivalent experience -Required -15 -Years
Development lead experience overseeing technical implementation and configuration management, including participation in Agile sprint ceremonies -Required -11 -Years
Prepare complex configuration, design, technical and architectural documentation -Required -11 -Years
Hands-on involvement in complex, large-scale technology initiatives -Required -11 -Years
Skilled in LAN/WAN network technologies -Required -10 -Years
Background in server operations and support for both Linux and Windows systems -Required -10 -Years
Background in Human Services and Child Welfare -Required -10 -Years
D365 and Power Apps Administration experience -Required -6 -Years
Skilled in Dynamics 365 development and functional configuration, with hands-on experience in implementing automated deployment pipelines -Required -6 -Years
Experience with Power Automate, Azure Dev Ops and Azure App Services -Required -6 -Years
MS Visio Experience -Required -3 -Years
Provided support to the District of Columbia Child and Family Services Agency (DC CFSA) -Required -1 -Years
Proven experience in managing projects from initiation to delivery -Highly desired -5 -Years
About the Company
Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions. MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD. Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal. Commercial clients include Fortune 1000 and Start-Ups all over the US. Onshore and offshore IT delivery centers. IT solutions encompass contracts that are Fixed P...
Know more