Skills

Leadership Jira SQL ServiceNow Test Quality Assurance Regression Testing Product Management Prioritization Regression Databases power bi

Job Specifications

Position: Product Manager

Location: Miami FL (Hybrid)- 3 days Onsite

Duration: 6+ Months

Must Have Skills -

Skill 1 - Yrs of Exp - Product management

Skill 2 - Yrs of Exp - Mainframe

Skill 3 - Yrs of Exp - Stakeholder engagement

Good To have Skills -

Skill 1 - Yrs of Exp - Business Analysis

Skill 2 - Yrs of Exp - QA

Primary Objective

To support backlog management, ticket prioritization, and quality assurance across ResX applications and enhancements, enabling efficient delivery and improved system reliability under a T&M model.

Core Responsibilities:

Product Backlog Management

* Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.

* Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.

* Align ticket prioritization with business impact and delivery timelines.

Ticket Triaging & Coordination:

* Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.

* Triage and assign tickets to appropriate teams (development, support, infrastructure).

* Monitor ticket queues and ensure timely resolution of incidents and requests.

Quality Assurance (QA):

* Define and execute QA strategies for enhancements and fixes.

* Conduct functional and regression testing across online, batch, and XML-based applications.

* Collaborate with developers to validate fixes and ensure production readiness.

* Document test cases, results, and defects in alignment with client standards.

Stakeholder Engagement:

* Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.

* Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.

Reporting & Metrics:

* Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.

* Maintain dashboards and logs for transparency and governance.

Tools & Environment:

* Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.

* Record time and effort in the PPM tool "Clarity" for work capitalization and prioritization.

About the Company

Amtex Systems was officially started in 1997 by Sunny Pokala with its headquarters in Wall Street, New York, and currently has offices across four continents. The organization provides specialized technical services and digital solutions in software development, online media, business intelligence, mobile applications, cybersecurity, and talent management. We specialize in generating, preserving, and measuring long-term value for our clients, people, and society. Amtex has formed long-lasting relationships with prominent IT... Know more