Skills

Leadership Jira SQL ServiceNow Test Quality Assurance Regression Testing Prioritization Regression Databases power bi

Job Specifications

Role: Product Manager

Duration: 12+ months

Location: Miami FL (onsite/Hybrid)

Job Description:

"Primary Objective

To support backlog management, ticket prioritization, and quality assurance across ResX applications and enhancements, enabling efficient delivery and improved system reliability under a T&M model.

Core Responsibilities:

Product Backlog Management

* Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.

* Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.

* Align ticket prioritization with business impact and delivery timelines.

Ticket Triaging & Coordination:

* Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.

* Triage and assign tickets to appropriate teams (development, support, infrastructure).

* Monitor ticket queues and ensure timely resolution of incidents and requests.

Quality Assurance (QA):

* Define and execute QA strategies for enhancements and fixes.

* Conduct functional and regression testing across online, batch, and XML-based applications.

* Collaborate with developers to validate fixes and ensure production readiness.

* Document test cases, results, and defects in alignment with client standards.

Stakeholder Engagement:

* Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.

* Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.

Reporting & Metrics:

* Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.

* Maintain dashboards and logs for transparency and governance.

Tools & Environment:

* Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.

* Record time and effort in the PPM tool "Clarity" for work capitalization and prioritization

About the Company

Innovatix Technology Partners is an ISO 9001:2015 certified leading-edge software design and development company founded in 1993. Previously operating as Macrosoft, Inc., with our headquarters and development center located in Bedminster, New Jersey, Innovatix has grown our service offerings to support clients in all industries. Owning and operating two international development centers for over 20 years in Lahore, Pakistan and Trivandrum, India has provided tremendous value to our clients. Innovatix delivers high-quality, c... Know more