Skills

Data Governance SAP Test Prioritization Customer Service Training Business Management Accounting Agile SDLC Mathematics

Job Specifications

Job title: - BUSINESS SOLUTIONS SPECIALIST | LEVEL 1 & 2

Location: - Tampa, FL 33607

Duration: - 6 Months (POSSIBLE FOR EXTENSION / TEMP TO PERMANENT)

Shift: M-F 8-5 w/ rotation of 7 AM & 6 PM

Client Expectation:

Education: Required - associate's degree in business management or related field
Experience: Required - Min of 2 yrs direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions.
Project manager/ coordinator experience with demonstrated requirements gathering and UAT test case creation. Strong SDLC delivery experience.
Experienced delivery in a fast-paced environment with multiple stakeholders, assignments and priorities
Production support and Service Now preferred
Sap preferred
Smartsheet preferred
SAP & Billing functions
Software- Agile/Waterfall
Forecasting

CE BUSINESS SOLUTIONS SPECIALIST I

Entry level responsible for incident triage, participating in testing, and resolving low complexity issues while growing knowledge base in the solution. This position performs under general supervision. In order to develop competence, this position will receive training and mentoring from the Manager and more senior level Solutions Specialist.

PRIMARY DUTIES AND RESPONSIBILITIES

Participate in incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. (25%)
Participate in development and review of solution requirements and review of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results. (25%)
Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through successful participation in implementation and use of modifications and enhancements. (20%)
Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them. (20%)
Develop an understanding of the business and technical master data models and data governance reporting. (10%)

QUALIFICATIONS

Education

Required: High School diploma or equivalency certificate.
Preferred: Associate's degree or Bachelor's degree in Business Management or related field (i.e.
Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.

Experience

Required: Minimum of two (2) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions. A college degree from an accredited university may be considered in lieu of one (1) year experience.
Preferred: Experience supporting SAP's CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).

Knowledge/Skills/Abilities (KSA)

Required: Conceptual knowledge of defined business processes. Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. Ability to work in a collaborative team environment on fast-paced dynamic projects. Demonstrated ability and competency for continual knowledge development. Knowledge of MS Office Suite.

CE BUSINESS SOLUTIONS SPECIALIST II

Proficient at incident triage activities, test plan preparation and test activity support as well as driving incident resolution and completion. Similarly, proficient at request life cycle management. This position performs under general supervision, but responsible for prioritization of incident and request related efforts. This position will receive mentoring from the Manager and more senior level Solutions Specialists.

PRIMARY DUTIES AND RESPONSIBILITIES

Conduct incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. Support business area ownership of issue resolution through input to diagnostic and resolution processes. (20%)
Participate in development and review of solution requirements and development of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results. (20%)
Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through participation

About the Company

Integrated Resources Inc. (IRI) is a professional staffing firm specializing in contract, consulting & full time positions in the area of Information Technology, Life Science and Allied Healthcare. Since its inception in 1996, IRI has continued to grow in size, opportunities, service and quality. Our expert team of highly trained counselors work hand in hand with every candidate and client forming a partnership of understanding and commitment. Know more