Job Specifications
Company Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
Job Description
This role will be based in Chicago or SF.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Qualifications
The Customer Success Manager (CSM) works with our customers to help them maximize the value from LinkedIn products, in other words - we help them be successful with the platform they have purchased! It is an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn products into their strategy. You will also act as the voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.
Responsibilities:
Commitment to personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers.
Partner with teams (i.e. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI).
Execute leading practice recommendations based on methodology leading practices to book of business to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria.
Build an understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
Sharing customer insights to drive different product adoption behaviors.
Track and document customer activity via system tools, ie. Dynamics.
Encourage customers to utilize appropriate LinkedIn scaled resources to increase their utilization per methodologies.
Minimum travel may be required.
While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.
Additional Information
Basic Qualifications:
1+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management or 2+ yrs customer service experience at LinkedIn
Preferred Qualifications:
Experience in recruiting, applicable talent experience, learning, e-Learning, Organizational L&D, sales, account management, product enablement, and/or sales effectiveness.
Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
Developing organization, project management, and time management skills
Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences.
Ability to prioritize workflow across a large client base
Developing understanding of Sales concepts and Software as a Service
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Acts as a team player with both internal and client teams
Experience with Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
Bachelor's degree or equivalent practical experience
Suggested Skills:
Customer Success
Account Manaegement
Project Management
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $66,000 to $100,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation p
About the Company
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With more than 1 billion members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, Sales Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe..
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