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ServiceNow Business Analyst

ServiceNow Business Analyst

Remote

Morocco

Junior

Full Time

25-09-2025

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Skills

Communication Problem Solving ServiceNow Strategic thinking Presentation Skills Analytics Mathematics

Job Specifications

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.

At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we're revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience.

Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat.

If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi-cultural world-class environment.

As a Business Analyst, your main responsibilities will be as follows:

Requirement gathering and documentation
Process Mapping & optimization
Stakeholder engagement (conducting workshops, presenting recommendations)

Profile main requirements (must have qualifications) :

University or college degree in engineering, computer sciences, physic, mathematics or relevant experience in equivalent domain
Excellent communication skills in French and English
Minimum of +3 years as a Business Analyst
Good knowledge of M365
Process mapping & requirement gathering
Strategic thinking and problem solving
Presentation skills

Nice To Have :

Proactively identifying and solving complex problems
Data analytics
Experience with ServiceNow