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RecruitTalent, LLC.
ServiceNow Implementation Specialist

ServiceNow Implementation Specialist

On site

San jose, United states

Mid level

Freelance

25-09-2025

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Skills

Communication Go ServiceNow Change Management Training

Job Specifications

Responsibilities

Lead the functional implementation of ServiceNow ITSM modules.
Collaborate with City stakeholders to gather requirements and translate them into ServiceNow configurations.
Perform system configuration and setup based on City SMEs' input.
Guide business process reengineering and ensure alignment with ITIL best practices.
Assist in training plan design, UAT support, and change management activities.
Ensure compliance with mandatory City requirements (reporting, documentation, accessibility).
Provide post-go-live support and knowledge transfer to City staff.

Qualifications

Bachelor's degree in Information Technology, Business, or related field.
5-7 years' experience in ServiceNow implementations, with expertise in ITSM processes.
Strong understanding of ServiceNow capabilities and ITIL framework.
Experience in the public sector or large enterprise deployments.
Excellent communication skills with both technical and non-technical stakeholders.

Certifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) - IT Service Management.
Optional: ServiceNow CIS certifications in related areas (CMDB, Discovery, Asset, etc.).

About the Company

RecruitTalent has earned its reputation by successfully delivering upon our client aspirations by inspiring skilled professionals ready to advance their careers and transgress the boundaries. Our decades of leadership expertise combined with industry knowledge and partnerships across platforms enables us to find the hard-to-find talent that aligns with your specific business roles. We are nimble and can adapt to the changing customer needs and circumstances without going over the organizational rigidities and structure hoop... Know more