Job Specifications
Full-time, PS45,000 - PS50,000 per annum
Ref: 34369
Salary: PS45,000 - PS50,000 per annum
Hours: Full-time
Contracted Hours: 39
Contract Type: Permanent
Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RN
Description
Salesforce Administrator
Permanent, full time, reports to: SaaS Platform Manager
Hybrid role - Handforth Support Office / WFH
About The Role
We're looking for a skilled Salesforce Administrator to join our Group IT team and take ownership of our Salesforce environments. You'll be responsible for the day-to-day configuration, support, maintenance, and enhancement of our CRM systems, ensuring they align with business goals and empower colleagues across the organisation.
This is a hands-on role requiring strong technical expertise, excellent problem-solving skills, and the ability to collaborate with stakeholders and vendors to deliver high-performing solutions
Key Responsibilities
Serve as the primary administrator for multiple Salesforce environments.
Manage user accounts, reports, dashboards, workflows, and automation.
Maintain system integrity through audits, data deduplication, and archiving.
Support application migrations and integrations.
Collaborate with internal teams and third-party vendors to deliver solutions.
Provide training, documentation, and support to Salesforce users.
Monitor system performance and ensure optimal uptime.
Stay current with Salesforce releases and evaluate new features.
Mandatory certifications
Salesforce Certified Platform Administrator (ADM-201)
Salesforce Certified Service Cloud Consultant
Salesforce Certified Platform App Builder (nice to have)
Required Experience
We're looking for someone with 2+ years of Salesforce administration experience, ideally with a strong background in Service Cloud. Key areas of expertise include:
Core Service Cloud Experience
Case Management
Email-to-Case and Web-to-Case
Omni-Channel Routing
Knowledge Base
Entitlements & Milestones
Case Escalation Rules and Assignment Rules
Queues and Auto-Response Rules
Automation & Productivity
Flows (screen flows, record-triggered flows for case automation)
Approval Processes (e.g., case escalations, discounts)
Reporting & Analytics
Reports & Dashboards (service performance, SLA compliance, agent productivity)
Einstein Case Classification & Recommendations
Customer & Channel Support
Customer Community / Experience Cloud
Live Chat / Live Agent (real-time support channel)
Desirable Experience
Salesforce Lightning Experience
Salesforce Flow, Process Builder, Apex (basic understanding)
Familiarity with AppExchange products
Experience in retail industry
Exposure to Salesforce Marketing Cloud and Financial Force Cloud
What You'll Bring
Clear, confident communication skills
Strong attention to detail and problem-solving mindset
Ability to work independently and collaboratively
Excellent organisational skills and ability to manage multiple priorities
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"
Organisation: Pets at Home
Date Posted: 12-09-2025
Expiry Date: 30-09-2025
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About the Company
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to wo...
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