Skills

Leadership Jira SQL SAP GitLab CI/CD DevOps Jenkins Azure DevOps Test Quality Assurance Selenium LoadRunner Security Testing Kanban Scrum CRM Coaching Azure api testing Postman Agile CI/CD Pipelines Gitlab CI

Job Specifications

Job Description

CRM Test Lead

We're seeking a highly skilled and experienced CRM Test Lead to join our London based Client. As a key member of our IT - Testing department, you will play a vital role in ensuring the highest standards of quality assurance for the CRM platform, powered by SAP CX suite and Annex Cloud Loyalty platform.

Overview

As the CRM Test Lead, you will own and elevate quality assurance across our CRM platform, defining and executing test strategies, leading end-to-end validation of implementations, integrations, and updates. You will work closely with stakeholders to deliver reliable, best-in-class CRM solutions, leveraging your deep technical expertise, robust automation frameworks, and strong leadership skills.

Required Skills

Familiarity with other testing tools and methodologies to supplement automation efforts
Experience with popular test management tools, such as Azure Dev Ops, JIRA
Proven track record of end-to-end testing for CX implementations, integrations, and upgrades
Experience defining test plans, risk assessments, traceability matrices, and exit criteria
Demonstrated ability to lead test teams through all phases of the testing lifecycle
Strong coaching and mentoring skills to develop junior testers
Hands-on experience building and maintaining automated test frameworks (e.g. Selenium)
Integration of automated suites into CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps, etc.)
Integration & API Testing - proficiency with REST/OData service testing using tools like Postman or SoapUI
Experience validating middleware and data flows (e.g. SAP CPI, PI/PO)
Data Validation & ETL Testing - strong SQL skills for back-end verification, data reconciliation, and ETL testing
Familiarity with Behaviour-Driven Development (BDD) tools (e.g. Cucumber)
Performance & security testing (desirable)
Exposure to performance/load testing tools (e.g. JMeter, LoadRunner)
Basic understanding of security testing concepts (authentication, authorization, data privacy)

Additional Preferred Skills

Experience with Annex Cloud Loyalty
SAP certifications in relevant CX modules
ISTQB Advanced level certification
Experience with Agile environments (Scrum/Kanban), including sprint planning and retrospectives

About the Company

In late 2009, Stott and May was founded on the belief that hiring managers should never have to make the choice between time to hire and quality of candidate. We noticed a gap in the market for a search offering that can combine the speed of contingent recruitment with a high value, high touch, insightful service more commonly found in the executive search space. A talent solution that's helpful, engaging, collaborative and stacked full of value-add. Built with the flexibility to provide our partners with a choice of best pr... Know more