Job Specifications
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
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About The Team
Workday Success Plans (WSP) is a subscription-based offering that includes education, tools, and Workday expertise to help customers reach their business goals faster by focusing on continuous adoption and driving business value from their Workday applications. The WSP Operations team focuses on delivering an excellent customer experience in addition to supporting our delivery & customer success teams.
About The Role
As a Business Analyst in WSP Operations, you will play a key role in ensuring our customers and internal teams receive timely, effective support. You will interact with customers directly to answer program questions, collect feedback, and solve technology issues, while also acting as a central coordinator across multiple teams to drive issue resolution. Beyond triage, you'll review and reinvent operational processes to create more efficient and scalable ways of handling technical challenges:
Triage reported system issues, ensuring timely resolution by collaborating with technical, product, and operations teams.
Act as the central coordinator for large or complex technical issues, driving multi-functional problem-solving until resolution.
Provide customers, consultants, and account teams with timely support on program questions, feedback, and technology.
Review existing processes to identify gaps, bottlenecks, and opportunities for efficiency.
Design and propose new approaches for organizing, tracking, and solving technical issues.
Collect and analyze data to identify root causes of inefficiencies and translate findings into actionable recommendations.
Build working relationships with multiple internal teams such as WSP Delivery, WSP Program Management, Workday Education, and CX Field Systems.
About You
Basic Qualifications:
5+ years Business Analyst experience
5+ years in a customer facing role
5+ years experience with Google Sheets (or Excel)
We may also consider this at a Senior Associate level with basic qualifications of:
3+ years Business Analyst experience
3+ years in a customer facing role
3+ years experience with Google Sheets (or Excel)
Other Qualifications:
Bachelor's degree, or equivalent relevant experience
Demonstrable experience triaging and resolving system issues
Ability to re-engineer processes or design frameworks for organizing issue resolution
Highly collaborative and self-confident with the ability to problem solve and raise issues appropriately
Excellent organizational skills with ability to manage multiple concurrent technical issues
Good communication and interpersonal skills to interact effectively with a wide range of interested parties
Strong technology skills; able to learn and adopt new technology quickly
Experience with case management or issue tracking tools
Familiarity with Salesforce configuration, reporting, or integrations
Proficient in Smartsheet and Google Slides
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. Fo
About the Company
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. Workday applications for financial management, human resources, planning, spend management, and analytics are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000 organizations around the world and across industries - from medium-sized businesses to more than ...
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