Skills

Communication Leadership Go Customer Service Data collection Attention to detail benchmarking Analytical Skills

Job Specifications

HYBRID / LOCATION (1 - 2 days/week in our London office)

SALARY: PS14/hr

Education

Times Higher Education is hiring proactive Data Assistants for temporary positions from 3 November 2025 to 30 January 2026, fluent (both written and verbal) in one or more of the specified languages:

o Japanese o Portuguese o Hindi/ Tamil o Urdu o Thai

o Mandarin o Cantonese o Uzbek o Ukrainian o Korean o Indonesian

This position involves verifying data from institutions in varied time zones and may require occasional early or late starts for client calls.

The ideal candidate will have a "can do" attitude and a willingness to understand the product and "ask questions" to ensure the "data entered" and maintained is with accordance to THE standards.

In order for your application to be considered, you will need to COMPLETE and PASS the following Assessment*
Please note that only passed assessments will be invited to 1st stage interview**
Candidates who have been successfully screened will be required attend one of the in-person assessment/interview days on 13th and 14th October 2025 in our Holborn, London office***

About Us

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world's most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world's most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

Responsibilities

Verify the accuracy and completeness of incoming data from institutions.
Maintain records of data validation activities.
Collaborate with Data Supervisors, Data Editors, Data Operations Manager and Data Delivery Managers to escalate/ resolve data issues.
Meet data validation targets.
Provide support for data queries and administrative tasks.
Foster institution engagement in rankings
Resolve customer queries and complaints; determining the cause of the query/problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution via phone and email.
Where required customer service calls will be required to be made to support institution with the data collection cycle.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Perform other duties as assigned.

Experience Required

Fluent in both written and verbal in language specified on application.
Professional and clear communication skills in both written and spoken English as well as one of the above languages.
Strong analytical skills with attention to detail.
Proactive and self-motivated with the ability to work independently.
Customer support experience
Data entry skills
Good IT skills, including Word, Excel & Outlook
Customer orientation and ability to adapt/respond to different types of personalities.
Ability to multi-task, prioritize and manage time effectively.

For more information on this role, please check HERE

You do You

You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That's why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.

Empowering higher education by combining data and expertise within a global platform, Times Higher Education helps universities deliver transformative impact for people, places and the planet.

We connect the world's higher education community, facilitate the flow of ideas and talent, and help academics and students fulfil their potential. We are proud to support universities, and believe that together we will build a better, more sustainable future.

(c) 2025 THE - Times Higher Education. All rights reserved.

About the Company

We are THE, the trusted global data partner for higher education. Drawing on five decades of expertise in the sector, millions of individual data points and with thousands of unique institutions participating in our flagship university rankings, we offer deeper and richer insight into university performance than anyone else. From powerful data-driven insights and strategic consultancy support to agenda-setting events and hiring solutions, our products and services enable everyone in higher education to make smarter, more inf... Know more