Job Specifications
Short Term Rental Hire Coordinator
All candidates should make sure to read the following job description and information carefully before applying.
Location: Brackmills, Northampton
About Rushlift Ltd
Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.
About The Short Term Rental Hire Coordinator Role
The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE's short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.
Short Term Rental Hire Coordinator Key Responsibilities Will Include
Manage inbound hire requests and allocate equipment based on availability, location, and customer needs
Coordinate with transport providers to arrange timely deliveries and collections
Monitor hire durations and proactively manage contract extensions or off-hires
Maximise utilisation of the internal fleet through effective planning and rotation
Manage external rehire relationships to supplement fleet shortages when necessary
Track rehire equipment performance, costs, and returns
Serve as a key point of contact for customers regarding hire status, delivery timing, and breakdown support
Respond to issues quickly and liaise with service teams to minimise downtime
Maintain a professional, solution-focused approach to all customer interactions
Input and maintain accurate data in rental management systems
Ensure all hire contracts, transport notes, and off-hire documentation are completed and archived correctly
Generate reports for utilisation, open hires, rehire spend, and service response times
Support weekly operational reporting and fleet KPI tracking
Ensure health & safety and compliance protocols are followed for all hired assets
What we are looking for Short Term Rental Hire Coordinator to have:
Experience in a logistics, rental, or service coordination role
Experience in MHE, plant hire, or equipment rental environments
Strong organisational and planning skills
Ability to work under pressure and manage conflicting priorities
Excellent customer service and communication skills
Knowledge of transport coordination and fleet scheduling
Proficient in Microsoft Office and rental/CRM systems
What We Offer
Competitive Salary Package
Contributory Pension Scheme
Enhanced Parental Policies
Life Assurance
On-site parking
Employee Welfare Scheme - Vouchers for birthdays/weddings/children/studies/long service etc
Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more...
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK.
We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
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About the Company
Rushlift is a leading provider of innovative customer focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long term hire contracts or servicing and repair arrangements.
In addition to providing all types of forklift trucks from powered pallet trucks to wire guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sw...
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