Skills

Communication Customer Service

Job Specifications

Are you passionate about supporting others through major life transitions? As a Bilingual Relocation Advisor, you'll be the single point of contact for individuals and families relocating. You'll guide them through every step of the process -- providing expert advice, timely support, and reliable service. This is more than just a customer service role -- it's an opportunity to make a real impact during a significant moment in someone's life.

About the Role: Location: Onsite - Ottawa, Ontario

Pay Rate: $22.00/hour
Schedule: Full-time, Monday-Friday (rotating monthly shifts):
8:00 AM - 4:30 PM
9:30 AM - 6:00 PM
11:30 AM - 8:00 PM
Security Requirement: Eligibility to obtain enhanced security clearance (provided by the Government of Canada)

Responsibilities:

Relocation Support: Provide guidance via phone, email, and live chat on benefits, policies, and use of the secure relocation portal.
Advisory Sessions: Lead 30-minute planning calls tailored to different relocation types (Initial Assignment, Domestic, etc.).
Expense Management: Review and process expense claims and reimbursements in line with policy.
Documentation: Maintain accurate and compliant case notes.
Operational Support: Handle administrative tasks to ensure smooth contact centre operations.

Qualifications:

Bilingual in French and English (required)

Required Skills:

Strong communication and customer service skills
Organized, detail-oriented, and able to manage multiple tasks
Comfortable working independently and as part of a team
Experience in a fast-paced, service-driven environment
Committed to inclusion, diversity, and delivering high-quality support

Preferred Skills:

Make a meaningful difference in people's lives
Work in a structured, stable environment with set hours
Use your language and service skills in a high-impact role
Gain valuable experience in policy-based support and case management

About the Company

Altis Recruitment is a recognized leader in the delivery of recruitment and staffing services across Canada. We place qualified job seekers in temporary, contract and permanent positions within Finance and Accounting, Construction, Property Management, Administrative Support, Human Resources, Communications, Medical/Health Professionals and Information Technology, among others. Know more