Job Specifications
Business Excellence & Strategic Programs Lead
(Toronto, ON)
About the Role
Our client, a leading organization in the pharmaceutical sector, is seeking a Business Excellence & Strategic Programs Lead responsible for designing, implementing, and monitoring commercial capabilities related to sales force effectiveness with the ultimate goal of achieving sales targets, enhancing customer satisfaction, and ensuring compliance across the local affiliate.
Operating within a matrix organization, this role bridges global strategy with local execution, ensuring that training and development programs reflect both global excellence standards and country-specific needs.
Key Responsibilities
Commercial Capabilities Development
Lead the design and delivery of country-level commercial capability programs across sales and other customer-facing functions.
Localize global capability frameworks, tools, and initiatives to ensure relevance and impact in the Canadian market.
Partner with global commercial operations to align and implement global programs.
Training Strategy & Execution
Conduct annual training needs analyses to upskill sales representatives in alignment with product strategy.
Develop and execute annual training plans for selling skills that support business objectives, product launches, and ongoing development needs.
Facilitate onboarding, product and skills training, and continuous learning programs using digital, in-person, and experiential methods.
Monitor training effectiveness using KPIs, feedback, and performance outcomes in collaboration with Sales Management and SFE teams.
Matrix Collaboration & Stakeholder Engagement
Act as the key interface between the Canadian affiliate and global commercial functions.
Collaborate with global people teams to integrate leadership development and coaching into commercial training programs.
Partner with local/global people teams and sales leaders to identify capability gaps and co-create solutions.
Change Management & Culture Building
Support cultural transformation by embedding capability development into broader change programs.
Champion a learning and selling culture that promotes agility, innovation, continuous improvement, and compliance.
Technology & Learning Platforms
Leverage global learning platforms and digital tools to deliver scalable, engaging, and measurable training experiences.
Ensure compliance with global standards for content development, data privacy, and learning analytics.
Qualifications
Bachelor's degree in a relevant field (Life Sciences, Business Administration, Psychology, Education, or HR).
Certifications in training, coaching, instructional design, or learning technologies are an asset.
7+ years of progressive experience in pharmaceutical/biotech/global healthcare commercial business units.
Sales experience within primary care in Canada is essential.
First-line sales management and sales coaching experience is non-negotiable.
Proven expertise in commercial capability development, training, and blended learning delivery.
Strong understanding of matrix organizations and ability to influence across global and local stakeholders.
Excellent communication, facilitation, and stakeholder management skills.
Strategic mindset with a hands-on approach to execution and problem-solving.
Why Join
This is a unique opportunity to play a pivotal role in enhancing commercial capabilities and culture within a leading pharmaceutical environment. You'll work across global and local teams to build skills and drive excellence that supports both business success and improved patient outcomes.
Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.
We are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Follow us on LinkedIn!
About the Company
Lock Search Group is the leading independent search firm in Canada. Our mission is to provide exceptional Recruitment and Consulting services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals. Our values and practices are based on developing lasting business relationships through open, honest communication. We pride ourselves on knowing our stuff, on being well-networked, and being professional, without being too...
Know more