Job Specifications
Job Description: Move Manager (Customer Support Specialist)
Company: Amoov Group
Contract type : Freelance
Package : 2000EUR to 2300EUR (depending on experience)
3 year contract
100% remote
Amoov stands at the forefront of international relocation, offering seamless intercontinental household moves. With a strong focus on client satisfaction, operational efficiency, and risk reduction, Amoov delivers exceptional service globally. Join our vibrant team and help clients--both families and professionals--relocate with ease around the world.
Job Summary
As a Dedicated Move Manager at Amoov, you will act as the main point of contact for clients, overseeing every aspect of their intercontinental move from onboarding to delivery and unpacking.
Your responsibilities include orchestrating logistics, ensuring regulatory compliance, and minimizing operational setbacks such as claims, delays, and budget excesses. Working closely with sales, vendor management, finance, and external partners, you will help guarantee high-quality moves and strong client relationships. This role demands exceptional organizational skills, clear proactive communication, and a client-focused approach to consistently achieve high CSAT scores and mitigate risks.
Key Responsibilities
Client Onboarding and Communication: Lead onboarding calls, explain procedures (such as packing standards and customs requirements), and keep clients regularly informed through email, phone, and app updates. Build trust and reduce cancellations or negative reviews.
Logistics Coordination: Manage the full move process, including packing, loading, shipping, customs clearance, and delivery. Schedule surveys, pre-deliveries, and inspections to avoid issues like volume increases, stuck shipments, or delivery complications.
Documentation and Compliance: Prepare, verify, and submit all necessary documents (packing lists, customs forms, etc.) ahead of time. Educate clients on requirements to ensure swift customs clearance and prevent demurrage charges.
Vendor Management: Support vendor onboarding, monitor partner performance during moves, and enforce critical protocols such as requiring a greenlight before delivery to avoid budget overruns and poor partner choices.
Risk Mitigation: Proactively spot potential issues (like fragile items or volume mismatches) and implement measures (such as photo checks or reminders) to minimize claims and booking delays.
Financial Oversight: Collaborate with finance to ensure timely invoices, payment settlements, and requoting as needed. Clearly explain charges to clients to avoid disputes or cancellations.
Post-Move Follow-Up: Collect client feedback through surveys, respond to concerns promptly, and resolve any claims to maintain a high CSAT score and avoid 1-star reviews.
Reporting and Improvement: Monitor move progress in management systems, analyze data for trends, and contribute to the ongoing improvement of processes.
Qualifications and Requirements
Bachelor's degree in Logistics, Business Administration, or a related discipline, or equivalent experience in international relocation or supply chain management.
At least 2 years of experience in move coordination, customer service, or project management--preferably in the relocation sector.
Strong grasp of international shipping rules, customs processes, and sea freight logistics (including FCL and LCL).
Excellent verbal and written communication skills in English; additional languages such as French or Spanish are advantageous.
Proficiency with Microsoft Office, CRM systems (like Airtable), and tracking software.
Ability to manage high-pressure situations, multitask, and work flexible hours to support clients across different time zones.
Keen attention to detail, a proactive problem-solving attitude, and empathy for clients.
Willingness to travel occasionally for site inspections or training sessions.