Job Specifications
Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote)
About the Role:
We are seeking an experienced and detail-oriented Senior Manager with horizontal cybersecurity expertise to join our dynamic Customer Trust & Field Security team. This critical role acts as the security expert for our sales and business development efforts, bridging our technical security posture with the questions of prospective customers. You will be responsible for reviewing, interpreting, and responding to customer security-related inquiries, ensuring our responses are accurate, complete, and aligned with our security certifications and documentation. This position is pivotal in establishing and strengthening customer confidence in our cybersecurity, privacy, and compliance programs, influencing product direction and sales strategy to solve real-world security challenges. You will drive transparency, thought leadership, and strategic engagement, ensuring our security posture aligns with industry best practices while enabling business growth.
This is an opportunity to be a crucial part of our growth.
If you're a cybersecurity professional who enjoys the challenge of communicating technical concepts in a business context, we'd love to hear from you.
Key Responsibilities:
Customer Trust & Transparency: Scale and build upon existing programs like the Customer Trust Center, providing customers with self-service access to relevant security, privacy, and compliance information.
Customer Engagement: Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & business needs. Serve as the internal subject matter expert on security for the GTM team, supporting sales and account managers in client-facing discussions and presentations.
Industry Thought Leadership: Represent the company externally in security and technology conversations, shaping best practices and positioning our solutions as industry-leading.
Go-to-Market & Sales Acceleration: Bridge the gap between technical value and business outcomes, aligning security messaging with sales and marketing strategies to drive adoption of our products.
Cross-functional Influence & Collaboration: Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our security responses are accurate and reflect our latest technical and regulatory standing.
RFI/RFP Response: Analyze and respond to cybersecurity sections of RFIs (Requests for Information) and RFPs (Requests for Proposal), providing detailed and precise information about our security controls, policies, and procedures.
Security Documentation: Maintain and update a knowledge base of our security posture, including security policies, certifications (eg, SOC 2, ISO 27001), and compliance documentation.
Continuous Improvement: Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies.
Third-Party Risk & Due Diligence: Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture.
Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap.
Security Sales Playbook Development: Develop and standardize security sales playbooks, equipping sales teams with messaging, objection handling, and case studies, as applicable.
Why Join Us:
Impactful Role: Play a critical role in shaping our customer trust strategy, directly influencing business growth and sales success by building trust and demonstrating our commitment to security for our customers.
Collaborative Culture: Partner with diverse teams across the organization, from engineering to sales, in a fast-paced work environment.
Thought Leadership: Represent the company externally and contribute to industry best practices.
Customer-Centric Focus: Be part of a team dedicated to empowering organizations to confidently adopt our solutions.
Basic Qualifications:
At least 7 years of progressive experience in a cybersecurity or information security role, with a strong understanding of security frameworks and best practices, and a focus on horizontal expertise across various domains.
At least 4 years in customer - facing roles, acting as a trusted advisor to senior security and IT leaders.
Deep technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks. Familiarity with common cybersecurity concepts, including access control, encryption, network security, and incident response.
Excellent written and verbal communication skills with the ability to translate complex technical information into clear, concise, and professional responses for both technical and non-technical audiences.
Meticulous and organized, with a proven ability to manage multiple projects and deadlines simultaneously and great attention to detail .
Ability to influence and coll