Job Specifications
Akkodis is seeking a IT Support Technician for a Contract job with a client in Richmond VA . Ideally looking for applicants with a solid background in the financial services industry .
IT Support Technician
Location: Richmond, VA - Hybrid/Remote
Duration: 8 months (Contract to hire/Possible Extension)
Pay Rate: $18-$20/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)
**PER THE MANAGER..."One thing I would like to be sure/clear on to suppliers is that this position is for an inbound call environment first and foremost. The primary role/responsibility will be taking calls from our queue, and then there will be an opportunity to get involved in other work/responsibilities of our team as the position demonstrates their knowledge and ability to first learn the processes, and is doing a good job managing the volume they are receiving through the queue."***
Basic Qualifications:
High School Diploma, GED, equivalent certification, or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
High School Diploma or equivalent, IT certifications/specialty
At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
1+ year of experience with IT ticketing platforms (ex., ServiceNow)
Job Description:
Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide application support through remote access tools to resolve internal end-user issues
Top-notch customer-focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Monitor and respond quickly and effectively to calls received by the Client Onboarding team
Interact with end users via soft phone or chat modules to resolve primarily software issues, but may get questions about hardware
Remotely access and support end-user machines to achieve first-call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Excellent written and verbal communication skills
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at 3039422431 /soma.chakraborty@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance
About the Company
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, ...
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