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Jagger
Head of Operations

Head of Operations

Hybrid

Miami, United states

$ 150,000 /year

Full Time

21-09-2025

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Skills

Communication Leadership Risk Management Change Management E-commerce

Job Specifications

We are partnered with a global ticket brokerage leader specializing in premium event access and data-driven market solutions. They have 5+ years in business, over 250,000 tickets sold, operations in 20+ countries, 30+ global employees.

We are recruiting for a VP Operations to be based in Miami to report into the CEO and lead all operations.

Required Qualifications & Experience

5-7 years in operations leadership roles, especially in ticketing, live events, e-commerce, marketplace or logistics businesses.
Proven experience scaling operations globally (or across multiple geographies).
Strong analytical and data skills: comfortable with performance metrics, dashboards, data-driven decision making.
Deep experience in vendor / inventory sourcing, partner management, fulfillment.
Familiarity with operational tools / technology platforms, with ability to collaborate effectively with technical and product teams.
Excellent leadership, communication, and change management skills. Able to lead teams in dynamic and sometimes ambiguous environments.
Demonstrated experience with cost-control, risk management, and compliance (legal / regulatory aspects of ticket resale, consumer protection, etc.).
Passion for live entertainment events, customer experience, and high standards of transparency and fairness.

About the Company

Modern Headhunting for Today's Talent Market. Jagger is a people-driven, people business. Our core mission is to create meaningful connections between companies and the people who can help them accomplish their goals. Our approach is differentiated in where we focus our attention, but it's our innovation in the way we connect with people, and the experiences we create that make us stand out. We're agile, creative, and fearless in our practice and we place a high emphasis on positive and seamless candidate/client experiences ... Know more