Skills

Communication JavaScript ServiceNow Test Quality Assurance Defect Management Regression Testing Scrum Problem-solving Customer Service Regression Agile

Job Specifications

Position: ServiceNow CSM Developer (with QA Expertise)

Experience Required: 6+ years

Location: Remote (within India)

Shift timings : EST timings

Contract Duration: 6 Months (Extendable)

About the Role

We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team on a contract basis. The ideal candidate will have hands-on expertise in implementing and customizing ServiceNow Customer Service Management (CSM) modules, along with solid experience in quality assurance and testing processes.

Key Responsibilities

Design, develop, and implement solutions on the ServiceNow CSM platform.

Configure, customize, and enhance ServiceNow applications to meet business needs.

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Perform QA activities including test planning, test case development, regression testing, and defect management.

Conduct unit testing, integration testing, and user acceptance testing (UAT) support.

Ensure best practices, coding standards, and performance optimization across ServiceNow solutions.

Troubleshoot issues, provide root cause analysis, and support ongoing enhancements.

Create technical documentation, release notes, and test scripts.

Required Skills & Experience

5+ years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM).

Proven experience in ServiceNow development (JavaScript, Glide APIs, workflows, integrations).

Strong background in QA/testing methodologies within ServiceNow projects.

Hands-on experience with automated testing tools for ServiceNow (e.g., ATF).

Experience in REST/SOAP integrations and third-party tool integrations.

Solid understanding of ITSM/CSM processes and best practices.

Excellent problem-solving, analytical, and communication skills.

Nice-to-Have Skills

ServiceNow certifications (CSA, CIS-CSM, CAD, or similar).

Familiarity with Agile/Scrum methodologies.

Exposure to other ServiceNow modules (ITSM, ITOM, etc.).

About the Company

Our vision is to empower organizations to unlock the full potential of Generative AI to drive innovation, efficiency, and creativity across industries. We aim to provide cutting-edge solutions that leverage advanced machine learning models to generate transformative results--whether it's creating personalized customer experiences, automating complex workflows, designing innovative products, or enhancing decision-making processes. By integrating Generative AI into everyday business operations, we envision a future where AI n... Know more