Skills

Communication Leadership ServiceNow Stakeholder Management Customer Service Architecture

Job Specifications

As a ServiceNow CSM Architect, you will lead the design, architecture, and implementation of ServiceNow Customer Service Management solutions. You will work closely with business stakeholders, product owners, and technical teams to ensure the CSM platform aligns with organizational goals and drives exceptional customer experiences.

Key Responsibilities:

Design and architect scalable, efficient, and maintainable ServiceNow CSM solutions.
Lead workshops and collaborate with stakeholders to gather and analyze business requirements.
Develop and review solution designs, workflows, and integrations within ServiceNow CSM.
Provide technical leadership and guidance to development teams during implementation.
Ensure best practices and compliance with ServiceNow architecture and platform standards.
Drive continuous improvement initiatives and recommend enhancements for CSM processes.
Support testing, deployment, and post-production support activities.
Stay updated with the latest ServiceNow CSM features and industry trends.

Qualifications:

Proven experience as a ServiceNow CSM Architect or similar role with a strong focus on Customer Service Management.
Deep understanding of ServiceNow platform architecture, including CSM modules, ITSM, integrations, and automation.
Experience designing and implementing complex workflows, business rules, and customizations.
Strong knowledge of ServiceNow best practices and platform capabilities.
Excellent communication and stakeholder management skills.
ServiceNow CSM Certified Architect or equivalent certification preferred.

About the Company

Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation. We serve our clients by effectively understanding their professional needs. We meet these needs by providing them qualified professionals with a unique combination of skills, experience and expertise in AI, Machine Learning, Data Science & ServiceNow. Our business focuses on two core areas. Artificial Intelligence The Alldus team has unrivalled insight into the AI market which allow... Know more