Job Specifications
About Maneva
Maneva, a startup founded by an ex-Google DeepMind researcher, is an AI service provider revolutionizing manufacturing operations with cutting-edge AI solutions for autonomous factory operation and optimization. Our solution generates AI-powered actions and insights using off-the-shelf hardware or existing vision systems for real-impact manufacturing problems in products and equipment inspection, production efficiency, safety, and more.
What You'll Do
As a Customer Success Manager at Maneva, you will be the primary partner to our customers in Ontario, Quebec and beyond, ensuring that they achieve measurable value from our AI-powered manufacturing solutions. You'll own the customer journey post-sale, driving adoption, growth, and satisfaction while coordinating implementation projects across engineering, data science, and operations teams. This role requires both strong relationship management skills and technical fluency to oversee deployments in industrial environments. You'll balance customer-facing responsibilities with internal project leadership -- ensuring that every engagement delivers clear ROI, aligns with customer goals, and drives long-term partnerships.
Travel: Up to 20% (primarily Quebec & Ontario, with regular opportunities for U.S. travel)
Customer Success & Growth
Own the customer relationship post-sale, serving as the primary point of contact for customers
Monitor customer health and adoption using usage analytics, ROI data, and on-site observations
Conduct regular business reviews (weekly, monthly, quarterly) to validate value and uncover risks or opportunities
Partner with Sales to identify and drive upsells/expansion into new lines, sites, or applications
Translate customer usage and operational feedback into actionable recommendations, advocating internally for improvements that drive measurable value
Foster advocacy by developing reference customers, case studies, and joint wins
Implementations & Project Delivery
Lead the Sales - Post-Sales handoff, ensuring scope, success criteria, and roles are clearly defined
Manage customer onboarding, from kickoff through deployment to adoption milestones
Coordinate across engineering, data science, and operations to ensure deliverables are met
Provide progress updates, milestone tracking, and clear communication to both internal and external stakeholders
Ensure contractual terms and expectations are adhered to throughout the project lifecycle
Requirements
Must-Haves
3-6 years of experience in engineering, project delivery, or customer success in a technical or industrial setting
Bachelor's degree in Engineering, Computer Science, or a related technical field
Direct experience working with customers in manufacturing, industrial automation, machine vision, or hardware/software deployment projects
Strong project management skills: ability to manage scope, timelines, and multiple stakeholders
Excellent communication skills in English and French (written & spoken)
Valid driver's license with willingness to travel to customer sites
Ability to travel up to 20% (primarily Quebec & Ontario, with flexibility for U.S. travel)
Comfortable working in a fast-paced startup environment: adaptable, proactive, and resourceful
Nice-to-Haves
Background in AI, computer vision, or IoT-based deployments
Familiarity with industrial production environments and customer-facing technical delivery
Experience building customer success frameworks, playbooks, or advocacy programs
Benefits
Why Join Maneva?
Work with cutting-edge Vision AI & IoT solutions that power autonomous manufacturing, robotics, and industrial automation
Opportunity to lead in a fast-growing AI company driving real-world impact in industrial AI adoption
Travel opportunities to customer sites across Quebec, Ontario, and the U.S., as well as industry events and conferences
Collaborate with world-class engineers, AI researchers, and customer success professionals in a dynamic, innovation-driven environment
Important Notice: Protecting Your Personal Information
We are committed to ensuring the security and privacy of all applicants. Please be aware that our company will never ask for sensitive personal information, via email, phone call or text message. We also do not require payment from applicants for any part of the hiring process.
If you are contacted by someone claiming to represent our company and asking for such information, please do not respond. Instead, report the incident to us immediately at IT-Security@Maneva.ai.
About the Company
Maneva AI revolutionizes manufacturing by offering a superhuman digital workforce tailored to the industry's unique needs. Our AI empowers factories to streamline operations, cut costs, and enhance productivity. Designed specifically for manufacturing, Maneva AI delivers a range of benefits, from reducing labor dependencies and enhancing quality assurance to eliminating downtime and preserving critical knowledge. Our seamless implementation ensures swift integration into existing workflows, guaranteeing remarkable returns on...
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