Job Specifications
About Us
We are a leading CRM agency dedicated to designing and delivering innovative, customer-centric omni-channel journeys for our clients. Leveraging platforms like Salesforce Marketing Cloud, we craft seamless, data-driven experiences that engage customers at every touchpoint. As we continue to grow, we're looking for a Project Manager to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team.
Key responsibilities
Project leadership:
Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
Client collaboration:
Serve as the primary point of contact for clients throughout the project lifecycle
Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
Effectively communicate complex technical concepts in simple terms for non-technical stakeholders
Cross-functional coordination:
Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
Challenge development estimates or assumptions where necessary to ensure realistic timelines and outputs
Process management:
Establish and manage detailed project plans, timelines, and deliverables
Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
Quality assurance:
Oversee rigorous testing to ensure the final product meets technical and business requirements
Drive post-launch reviews to capture learnings and refine future processes
Technical expertise:
Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Provide guidance on CRM architecture, data integration, and omni-channel campaign execution
Qualifications
Experience:
5+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms
Skills:
Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
Strong communication and interpersonal skills for effective client and team collaboration
Proficiency in project management tools (e.g., Jira, Trello, Monday.com)
Knowledge:
Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
Familiarity with Agile or hybrid project management methodologies is a plus
Certifications:
Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
PMP or similar project management certification is a plus
JAM CRM is an equal opportunity employer committed to creating and maintaining an inclusive and accessible workplace. If you need assistance or require any accommodations during the interview process, please let us know at careers@jamcrm.com.
About the Company
JAM CRM is a leading independent Customer Relationship Marketing (CRM) agency that brings together data, technology, creative, and AI expertise to help our clients realize the maximum potential from their CRM investments. Every day we create new standards of CX and 1:1 performance, advancing the industry together with our client partners across North America.
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