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Service Desk (L1)

Service Desk (L1)

On site

Chester, United kingdom

Fresher

Freelance

24-09-2025

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Skills

Communication Jira ServiceNow Customer Service Networking Windows

Job Specifications

Job Description

We are looking for L1 Service Desk Analysts to join our team in Chester, UK. The ideal candidates will have strong IT support skills and be fluent in the required languages.

Key Responsibilities

Provide first-level IT support to end-users via phone, email, and ticketing tools.

Diagnose and resolve technical issues related to hardware, software, and networking.

Log incidents, track progress, and ensure timely resolution within SLAs.

Escalate unresolved issues to higher-level support teams.

Deliver excellent customer service in a multilingual environment.

Required Skills & Experience

1-3 years of IT Service Desk / Technical Support experience.

Good knowledge of Windows OS, MS Office tools, and basic networking.

Hands-on experience with ticketing systems (e.g., ServiceNow, Remedy, JIRA).

Strong troubleshooting and communication skills.

French (fluent)

Spanish + Italian (fluent in both)

About the Company

Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freel... Know more