Job Specifications
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Business Unit/Role Specific Information
US Consumer Services (USCS): The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
How will you make an impact in this role?
We're looking for a graduate level intern to support the team on critical and innovative projects as a Summer Marketing Manager. Responsibilities may include...
Manage marketing and product management strategy for U.S. Consumer Services products and services.
Analyze data and propose growth opportunities to help businesses improve performance.
Build and track performance indicators to better understand customer behavior.
Develop cost-benefit analyses to determine the feasibility of new opportunities.
Develop relationships with a variety of internal and external partners.
Share and leverage best practices and provide consultancy to team.
Manage end-to-end marketing initiatives or other customer-focused initiatives; develop and implement tests to measure efficiency.
Find innovative ways to improve customer experience.
Minimum Qualifications
Currently enrolled in a Master's degree program.
Master's degree candidates with an expected graduation date between December 2026 and June 2027.
Preferred Qualifications
Passion for customer marketing, payments innovation, travel industry and new technology trends.
Ability to conceptualize and sell ideas.
Independent thinker who's organized, has phenomenal attention to detail, and can multi-task.
Strong analytical, problem-solving/quantitative skills.
Excellent written and verbal communication skills.
Salary Range: $38.45 to $87.00 hourly + sign-on bonus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for
you and your loved ones' physical, financial and mental health, as well as providing the flexibility you need to thrive
personally and professionally:
Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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About the Company
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World...
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