Job Specifications
Location: Erith, Kent
Department: IT
Reports to: IT Manager
Salary: PS32,000-PS35,000
About the Role
We are looking for a highly skilled and proactive Senior IT Support - Infrastructure professional to join our IT team. In this role, you will be responsible for ensuring the smooth operation, security, and resilience of our IT systems and networks across head office, remote sites, and stores.
You will provide advanced (2nd and 3rd line) technical support, manage infrastructure, administer enterprise applications, and drive improvements across systems, networks, and processes. This is a hands-on role where you will play a key part in safeguarding business continuity, enabling efficiency, and supporting our colleagues with the tools they need to succeed.
Key Responsibilities:
User Lifecycle & Endpoint Management
Manage onboarding, role changes, and offboarding processes, ensuring staff have the right equipment and software
Maintain accurate records across asset inventories, HR systems (PeopleInc), and WGS Active Directory
Support and manage applications/ systems such as Payrite (Payroll), PeopleInc (HR), Genesys (Contact Centre), IPCortex (Telephony), Speedy (CRM), Keymas and Vivantio
Maximise value from enterprise applications by reviewing new features and identifying improvements
Provide 2nd and 3rd line technical support and resolve tickets via Vivantio service desk
Troubleshoot and resolve networking and connectivity issues
Monitor networks, respond to incidents, and implement improvements such as additional leased line connections
Oversee backup operations, disaster recovery, and business continuity processes
Skills & Experience
Essential:
Strong experience in IT systems and network administration
Knowledge of DHCP, DNS, WiFi, firewalls, and Meraki technologies
Hands-on experience with VMware, Active Directory, and enterprise service desk tools (e.g., Vivantio)
Skilled in supporting and managing enterprise applications
Excellent troubleshooting, problem-solving, and multitasking abilities
Strong communication and interpersonal skills with a proactive mindset
Desirable:
Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator Associate).
Experience with cloud networking or hybrid infrastructure models.
What We Offer
A Competitive salary
A collaborative and supportive work environment.
Opportunities for professional growth and development.
Competitive salary and benefits package.
The chance to make a tangible impact on our brand and business
About the Company
Wurth Group is the world market leader in its core business, the trade in assembly and fastening material. It currently consists of over 400 companies in more than 80 countries. Wurth GB was started in September 1973 and ran by one employee. Total sales for that year reached PS1000. By mid 1974 the company had re-located to bigger premises and by the end of the year turnover had increased by 320% to PS32,000. Over the years the company has continued to grow and now we can proudly boast a sales force of 450, servicing 60,000 ...
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