Skills

Firewalls Microsoft 365 Networking Windows Azure Recruitment

Job Specifications

PLEASE NOTE: This role is 100% office based in Bicester. If you are not within a reasonable commute or clear you are relocating already please do not apply.
Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies?
Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up.
What s on Offer?
Salary of PS26,000 PS30,000 (DOE)
Monday to Friday, office hours
Access to certifications and career progression
Exposure to varied B2B client environments and technologies
Collaborative team culture focused on growth and development
The Role You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you'll play a key part in keeping our clients operational, secure, and well-supported.
Your Responsibilities:
Managing and resolving 1st and 2nd line support issues efficiently and professionally
Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11
Networking: DNS, DHCP, VPN, routers, switches, and firewalls
Device setup and deployment including laptops, mobile devices, and VoIP systems
Working alongside senior engineers on migrations and technical projects
Maintaining service documentation and ensuring SLA adherence
What We re Looking For:
Some experience in an MSP or B2B IT support role
Strong Microsoft 365 support knowledge
Solid understanding of networking fundamentals
Experience with endpoint protection and backup tools
Confident communicator and team player with a growth mindset
Bonus Points For:
Knowledge of Microsoft Intune, Autopilot, and Azure AD
VoIP systems or telecoms experience
Cyber Essentials familiarity
Full UK driving licence (occasional on-site work may be required)
If you're ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you.
Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening

About the Company

Based in the heart of Bicester, we've been successfully working with candidates and small, medium and large companies since 2005 across Oxfordshire, Northamptonshire and Buckinghamshire. Our qualified teams of Relationship Managers and Consultants have extensive knowledge and experience working in specific areas of the business, ensuring you receive a consistently high level of service. We act as an extension of clients' internal recruitment function enabling you to attract and select the very best talent available, whilst c... Know more