Skills

Communication Sales CRM Attention to detail

Job Specifications

Job Description

Reports to: Senior Reservations Executive - Group Bookings

Location: Based at our London offices 5 days per week, with core hours of 9-5 (40-hour working week).

Contract: Full-time

About Edyn

At edyn, we create beautifully designed spaces and soulful experiences that celebrate the diverse and colourful nature of life. Through our family of brands - including Locke, Cove and SACO - we offer more than just a place to stay.

We believe in soulful hospitality: spaces where guests can live, work and explore in ways that make them feel at home.

Our people are curious, brave and human - and we look for colleagues who share our passion for making travel a richer, more meaningful experience.

Why this role exists

Groups are an important part of edyn's business, bringing communities, teams and events together across our properties.

As Reservations Executive - Group Bookings, you'll manage the day-to-day fulfilment of group bookings once contracts are signed. You'll ensure all allocations, rooming lists and amendments are processed accurately and on time, delivering an efficient and reliable service for organisers and Sales partners.

What You'll Be Doing

Managing group fulfilment

Handle confirmed group bookings, ensuring rooming lists, allocations and changes are processed correctly within agreed timelines.
Maintain accurate records in the reservations and CRM systems for all group activity.
Support with extensions, reductions and other modifications, applying agreed policies consistently.

Supporting organisers and Sales

Act as the first point of contact for organisers on operational booking queries, providing timely and accurate responses.
Liaise with Sales and Operations teams to confirm details, resolve issues and ensure organisers receive up-to-date information.
Escalate complex or sensitive cases to the Senior Reservations Executive as appropriate.

Maintaining service quality

Monitor email and task queues to ensure SLAs are met.
Provide clear and professional written communication to internal and external partners.
Identify common issues or delays and flag them to the Senior Executive for review.

Collaborating across teams

Work with Revenue, Sales and Operations to ensure room allocations and rates are correct and up to date.
Share organiser feedback and booking insights that can improve the group booking journey.

How Success Will Be Measured

Accuracy and timeliness of group booking fulfilment.
SLA compliance for group queries and amendments.
Guest and organiser satisfaction with the booking process.
Quality of collaboration with Sales, Revenue and Operations.
Contribution to smooth handovers and reduced escalations.

What You'll Bring

Experience in hospitality, reservations or group bookings.
Understanding of group allocations, rooming lists and booking systems.
Strong attention to detail and ability to manage multiple deadlines.
Excellent communication and organisational skills.
A proactive and collaborative working style.
Calm and professional approach when resolving issues.

Who You Are

Guest-focused, with a genuine desire to deliver excellent service.
Organised, methodical and accurate in all tasks.
Calm under pressure and solution-oriented when challenges arise.
Curious about improving processes and open to feedback.
A supportive team player who takes pride in getting the details right.

At edyn, we're reimagining hospitality with a bold, soulful and human approach. If you're energised by creating seamless experiences for group organisers and enjoy working with detail, pace and precision, we'd love to hear from you.

About the Company

At edyn we believe that travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration whether travelling for business or leisure. Across all properties within the edyn group, the focus is on ensuring guists leave with stories to tell, with enduring memories and new friendships. We believe that everyone deserves a life less ordinary, and our purpose is to help to find the experiences which make discovering new destinations so rewarding. Over the past 20 years, edyn has created an extensive r... Know more