Skills

Sales Customer Service

Job Specifications

The position of Event Planner has become available based at The Midland Hotel, Manchester. The successful applicant will be reporting into the Senior Events planner and will support the management of the Event Planner Coordinators.

As Events Planner you will be responsible for handling the event plans for all contracted business,s co-ordinating all details on behalf of the client ad create a comprehensive and detailed event plan for the operation and the client

As Event Planner , You Will

Conduct full hand over for converted bookings with Events Sales Team Leader
Introduction call and email to client / agent of your focus moving forward
Build rapport with the client and liaise with clients regularly to understand and document requirements
Provide Revenue Manager with regular updates of rooms pick up especially for larger allocations, to minimise risk at short notice. To ensure all rooms are set to auto release as per the contract
Attend Pre Conference meetings with clients
Conduct Menu Tastings with clients
Attend Function Sheet Meetings at the hotel weekly as requested
Provide event plans/BEO's as soon as possible to distribute to all hotel teams
Fully load all rooming lists and ensure VIP clients are highlighted
Update systems at all times of any changes for event and also number of bedrooms
Ensure payment methods are established in line with the contract and company policy ensuring a credit check is done where applicable
Liaise with the Audio visual supplier where necessary to ensure the client's needs are met
Ensure all menus are checked for balance and content particularly on consecutive meal periods and multiple days
Up sell at all opportunity to a maximise revenue
Ensure all discounted or complimentary items have the managers/GMs approval
Generate and pass on sales leads established as rapport is built with the client

Where Will You Be Working?

The Midland Hotel is located in the heart of the bustling city of Manchester. With conference facilities catering for over 1,000 delegates at any one time, this is a fast-paced hotel that caters for a range of guests, coming for business or leisure. Featuring famed Rosette rated restaurants Adam Reid at The French and Mr Cooper's, the highly commended 'The Tea Room', the newly refurbished Bar and Lounge as well as one of Manchester's trendiest city spas Rena'. This is the perfect hotel for both meetings and a family break. This hotel features 312 spacious bedrooms that are sure to wow any guest. We pride ourselves on investing in our people and delivering outstanding customer service.

About the Company

We've pioneered fine dining, sparked famous romances, and hosted royalty, yet we're still awaiting our most important guest. You. With 312 bedrooms, a Tea Room, an award-winning spa, 2 bars, a 4AA rosette restaurant, 11 meeting and events spaces, and so much more - The Midland Hotel is an iconic part of Manchester's history and the hospitality scene. Know more