Job Specifications
Assistive Technology Service Manager
UKRI- Digital, Data and Technology (DDaT)
Salary: PS45,272 per annum
Band: UKRI Band E
Contract Type: Fixed Term - 2 years
Hours: Full-time/Part Time (minimum 0.8 FTE)
Location: Swindon - Hybrid working available with occasional travel to UKRI sites
Closing Date: Sunday 9th November 2025
Are you passionate about inclusion, accessibility, and enabling people to thrive at work?
UKRI is launching a new cross-organisational Assistive Technology (AT) service - and we're looking for a dedicated service manager to lead it. This is a unique opportunity to shape how we support disabled employees and others who need adjustments, ensuring they have the tools and technologies to do their best work.
You'll work across HR, DDaT, Health & Safety, and our councils and institutes to deliver a responsive, person-centred service. From designing inclusive processes and managing AT requests, to collaborating with suppliers and delivering training, you'll help build a workplace where everyone feels supported and empowered.
Purpose of the Role
The Assistive Technology Service Manager will lead the creation and ongoing development of a new cross-UKRI service that enables employees to thrive by ensuring they have access to the tools and adjustments they need to do their best work.
This role champions inclusion and accessibility, working across DDaT, HR, Health & Safety, and UKRI's councils and institutes to deliver responsive, person-centred technology support. The postholder will help foster an environment where disabled employees and others who require adjustments are empowered, supported, and valued - not only meeting legal and ethical obligations, but actively contributing to a culture of equity and belonging.
Key Responsibilities
Lead UKRI's Assistive Technology (AT) service as the designated service owner, providing expert, inclusive advice and guidance to colleagues across the organisation to support equitable access to workplace tools and adjustments.
Design, implement govern and continuously improve end-to-end AT service processes, including procurement, compliance, and user support, embedding accessibility, equity, and user experience at every stage.
Develop and maintain a comprehensive AT catalogue in collaboration with technical specialists and functional teams, ensuring it reflects evolving user needs, emerging technologies and best practice.
Act as the central point of contact for AT requests, managing classification, triage, and reporting through ServiceNow and other IT service management tools, with a focus on responsiveness, empathy and user-centered support.
Ensure timely and effective delivery of AT solutions-both hardware and software- aligned with accessibility standards, UKRI policies, service level agreements, and individual needs.
Design, commission, and deliver inclusive training and awareness programmes for employees, including AT users, technical support teams, HR, and other relevant stakeholders, fostering confidence and understanding around assistive technologies and adjustments.
Maintain an accurate inventory of AT provision and regularly evaluate the effectiveness and impact of solutions to support continuous improvement.
Collaborate with external suppliers -including suppliers, consultants, and peer organisations, to drive innovation and maturity in AT service delivery, using tools such as the Business Disability Forum Accessibility Maturity Model to benchmark progress.
Monitor, and report on service performance, risks, and compliance, using insights to inform service development and ensure alignment with UKRI's commitment to accessibility, inclusion and employee wellbeing.
Person Specification
Essential
Strong understanding of assistive technologies and their application in enabling inclusive workplaces. (S/I)
Proven experience managing or delivering assistive technology or accessibility services in a complex organisational setting. (S/I)
Experience with IT service management tools (eg, ServiceNow) and managing service requests and reporting (S)
Knowledge of reasonable adjustments, accessibility standards and testing, and relevant legislation and compliance frameworks (eg, WCAG, Equality Act 2010). (S/I)
Analytical and problem-solving skills, with a focus on user-centered service delivery. (I)
Effective communicator who can build relationships and collaborate with a wide range of stakeholders, adapting communication styles to meet diverse needs. (I)
Ability to translate technical concepts into clear, accessible language for a wide range of audiences. (I)
Skilled in analysing needs and designing practical, user-focused technical solutions, working with cross-functional teams to improve services and deliver meaningful outcomes in a demanding environment. (I)
Relevant experience or a qualification in IT, accessibility, assistive technology, or a related field. (S)
Benefits
We recognise and value our employees as individuals and ai
About the Company
UK Research and Innovation (UKRI) is the public sector organisation that invests PS8 billion annually to support the entire research and innovation system. We strive for a society powered and empowered by research and innovation, with economic, social, environmental and cultural benefits for all. We invest in people, places, ideas, innovation and impacts, empowering researchers, innovators and entrepreneurs to turn the many challenges we all face into opportunities, driving up prosperity and wellbeing across the UK and globa...
Know more