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Junior Incident Manager - SC Cleared - DV Sponsorship Available

Junior Incident Manager - SC Cleared - DV Sponsorship Available

On site

Corsham, United kingdom

Junior

Freelance

12-10-2025

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Skills

Communication Problem-solving

Job Specifications

Junior Incident Manager - This is a Ticketing role not an engineer or technician role

DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV

Overview - Junior Incident Manager

We are seeking an experienced Junior Incident Manager to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Junior Incident Manager, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.

Responsibilities - Junior Incident Manager

Manage and maintain service desk jobs tickets, ensuring timely responses and escalations.
Perform daily checklists, reporting any issues or risks to management.
Handle account management tasks, including user provisioning and permissions.
Manage incidents within the system environment and across designated boundaries.
Proactively suggest improvements to processes and procedures.
Support continual service improvement initiatives.
Produce and distribute management information from service management tools.

Skills And Experience - Junior Incident Manager

ITIL v3 Foundation certification (minimum).
IT service desk background with experience in ITSM tooling such as Remedy is preferred
Experience of any ticketing system would be considered
If no IT background extensive admin / organisation skills coupled with Ex-Military experience would be a distinct advantage
Proficiency with MS Office tools.
Excellent communication and problem-solving skills.
Desirable: experience working with MOD deployed IT systems.

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About the Company

Experis is a global leader in IT professional resourcing, project solutions and managed services. As the need for IT skills accelerates, we help organisations transform their digital infrastructure, enterprise applications, cloud and cyber security. Through Experis Academy, we deliver the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. Experis is part of ManpowerGroup, a Fortune 500 Global Business and world leader in innovative workforce solutions. Know more