Skills

Communication Salesforce Stakeholder Management Change Management Sales Facilitation Gap Analysis Process Improvement

Job Specifications

Job Title: Salesforce CX Functional Consultant (Contract)

Location: Birmingham/remote

Duration: 6 months initial

Rate: competitive market rate

About Us:

We are working with a dynamic consulting firm focused on helping clients transform their customer experience through innovative Salesforce solutions. They work across multiple industries, delivering projects that blend strategy, technology, and real-world impact.

The Role:

They're looking for a Salesforce CX Functional Consultant to join our team on a contract basis. In this role, you will work closely with client stakeholders to understand business processes, translate requirements into Salesforce solutions, and ensure successful implementation of CX-focused projects.

Key Responsibilities:

Collaborate with clients to gather and document business requirements for Salesforce CX projects.
Translate business needs into functional specifications and design solutions leveraging Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
Conduct workshops, process mapping, and fit-gap analysis to align Salesforce capabilities with business objectives.
Support the configuration of Salesforce solutions, ensuring alignment with best practices and client requirements.
Provide guidance on adoption, change management, and process improvement related to Salesforce CX solutions.
Partner with technical teams to ensure seamless solution delivery and integration.
Create functional documentation, user guides, and support materials.

Experience & Skills Required:

Proven experience as a Salesforce Functional Consultant, with a focus on Customer Experience (CX) projects.
Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
Experience with Salesforce implementation projects, including requirement gathering, process design, and configuration.
Familiarity with integration approaches, data migration, and reporting within Salesforce ecosystems.
Excellent stakeholder management, communication, and workshop facilitation skills.
Ability to work independently in a fast-paced, client-facing environment.

Nice to Have:

Salesforce certifications such as Salesforce Certified Administrator, Platform App Builder, or Service Cloud Consultant.
Experience in a consulting environment or across multiple industries.

About the Company

Partnering with organisations to deliver outstanding recruitment solutions in financial services, professional services and commerce and industry since 2005. Our commitment to equal opportunities Equality, diversity and inclusion are essential components of our business. This ethos applies to both our delivery of talent to leading organisations and as an employer. Take your career to the next level At Alexander Ash, we support our candidates at every stage of the recruitment process. Our committed team of consultants are o... Know more