Skills

Communication VMware Training Organization

Job Specifications

Title: Google Cloud - VMware Support

Location: Remote

Position Type: Contract

Job Summary

The Sr Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues and conducting root cause analyses to enhance customer satisfaction and uphold the organization's commitment to quality and security standards.

(1.) Key Responsibilities

1. Provide Advanced Technical Support For Vmware Nsx And Sdn By Resolving Complex Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions To Technical And Security Issues.

2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Security Posture Of The Organization, Addressing Complex Tickets Within Agreed Slas.

3. Participate In Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Ensuring Comprehensive Documentation Of Solutions And Processes.

4. Conduct Training Sessions For New Team Members And Coach Analysts To Improve Their Technical Skills And Operational Efficiency.

5. Strive For Superior Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Identifying And Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Vmware Nsx And Sdn Technologies.

2. Strong Troubleshooting Skills And The Ability To Analyze And Resolve Complex Technical Issues.

3. Experience In Incident Management And Root Cause Analysis.

4. Knowledge Of Security Best Practices And Operational Standards.

5. Strong Communication And Collaboration Skills.

Certification

1. Optional But Valuable Certifications: Vmware Certified Professional (Vcp), Vmware Nsx-T Data Center, Itil Foundation Certification.

About the Company

Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services. We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you're filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX. Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable... Know more