- Company Name
- KTek Resourcing
- Job Title
- Senior Salesforce Developer
- Job Description
-
Job Title: Senior Salesforce Developer
Role Summary: Senior engineer responsible for designing, developing, and maintaining Salesforce Service Cloud solutions, integrating with Amazon Connect, Verint WFM, and other enterprise systems, while ensuring secure coding, CI/CD best practices, and high‑quality delivery.
Expactations:
- Minimum 5+ years of hands‑on Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce, Lightning Web Components, Flows).
- Deep expertise in Salesforce Service Cloud features (Case Management, Omni‑Channel, Service Console, Knowledge, automation).
- Proven track record implementing Agentforce AI solutions (chatbots, AI‑assisted routing, case classification).
- Experience integrating Amazon Connect (CCaaS) and Service Cloud Voice, and integrating Verint WFM with Service Cloud.
- Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
- Skilled with Salesforce APIs (REST, SOAP, Bulk, Streaming) for enterprise integrations.
- Proficiency with GitLab and CI/CD pipelines (scratch orgs, packages, DevOps tooling).
- Familiarity with enterprise systems in Inventory, Commerce, Payments, and Order Management.
- Leadership and mentorship ability, guiding developers, running code reviews, enforcing best practices.
- Strong problem‑solving skills focused on customer experience KPIs (AHT, FCR, CSAT).
Key Responsibilities:
- Architect and implement Service Cloud customizations (cases, Omni‑Channel, Service Console, Knowledge, automation).
- Develop and maintain Lightning Web Components, Apex code, triggers, Visualforce pages, and Flows.
- Build and configure Agentforce AI chatbots and AI‑assisted routing for case classification.
- Integrate Amazon Connect and Service Cloud Voice, and connect Verint WFM for scheduling and workforce optimization.
- Design and manage REST, SOAP, Bulk, and Streaming API integrations with external enterprise systems.
- Configure and maintain GitLab repositories, CI/CD pipelines, scratch orgs, packaging, and deployment processes.
- Mentor junior developers, conduct code reviews, enforce secure coding and architecture standards.
- Collaborate with product owners, business analysts, and QA teams in Agile/Scrum environments.
- Monitor and improve customer experience metrics (AHT, FCR, CSAT).
Required Skills:
- Apex, SOQL/SOSL, Lightning Web Components, Visualforce, Flows
- Salesforce Service Cloud (Case Management, Omni‑Channel, Service Console, Knowledge)
- Agentforce AI, Amazon Connect, Service Cloud Voice, Verint WFM integration
- REST, SOAP, Bulk, Streaming APIs
- GitLab, CI/CD, scratch orgs, packaging, DevOps tooling
- Agile/Scrum process knowledge
- Secure coding, architecture patterns, code review expertise
- Analytical problem solving, KPI orientation
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Salesforce Certified Platform Developer II (mandatory).
- Salesforce Certified Technical Architect or Certified Application Architect (preferred).
- Salesforce Certified Service Cloud Consultant (preferred).
- Salesforce Integration Architecture Designer (preferred).