Skills

Communication ServiceNow Customer Service Windows

Job Specifications

Desktop Support Specialist (Level 2)

Location: Onsite - Anoka, MN

Contract Length: 6 months to start (potential for extension or conversion)

Pay Rate: $20-$22/hr (W2)

We are supporting our client in the insurance industry in their search for an experienced and dedicated Level 2 Desktop Support Specialist to join their team in Anoka, MN. This is a fully onsite contract role focused on providing high-quality technical support, where the emphasis is on service excellence and thorough resolution rather than ticket volume.

You'll be part of a small, collaborative IT team but will handle your own day-to-day tasks--providing both remote and in-person support to end users.

Key Responsibilities

Provide comprehensive technical support and break/fix resolution for Windows 11 systems, hardware, and software.
Manage and track incidents through ServiceNow.
Perform system imaging and deployment using Intune.
Deliver remote assistance via BeyondTrust.
Handle asset management and hardware inventory.
Support new hire onboarding, including laptop setup and access configuration.
Maintain a strong focus on customer satisfaction, prioritizing quality over quantity.

Qualifications

5+ years of IT or Desktop Support experience (Level 2 preferred).
Strong customer service and communication skills.
Proficient with ServiceNow, Windows 11 troubleshooting, and hardware diagnostics.
Hands-on experience with Intune imaging and BeyondTrust remote tools.
TIA+ or CompTIA A+ certification preferred (or equivalent experience).

Work Environment

Fully onsite - 5 days per week in Anoka, MN.
Small, co-located IT team (4 members) - this person will manage their own workload independently.
Opportunity for long-term growth with potential extension or full-time conversion.

If you're a dependable IT professional who takes pride in delivering thorough, high-quality support, we'd love to connect with you.

About the Company

In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields. Today, Swoon is one of the fastest-growing talent and consulting firms in the U.S., Canada, Australia, and Mexico with an expanding client roster of Fortune 1000 companies, Best-of Awards, and legions of talent in our network. We are a WBENC-certified company founded by industry leaders with 100+ years of combined exp... Know more