Skills

Communication PowerShell Windows System Administration Process Improvement

Job Specifications

Job Description:

Seeking a motivated and versatile Systems Engineer/Desktop Support Technician. This hybrid role is ideal for someone with strong Microsoft Intune and endpoint management experience, combined with hands-on desktop support skills. In this multifaceted role, you will be responsible for managing and optimizing desktop environments, delivering hands-on and remote support to users, and ensuring seamless operation of both physical devices and cloud-based services. You will also provide customer-focused technical assistance and collaborate across functions to drive continuous improvement. The ideal candidate thrives in fast-paced environments and is eager to expand their technical abilities, including intermediary support for a key vendor software product.

Key Responsibilities

Deploy, configure, and manage devices using Microsoft Intune (Windows and mobile platforms)
Provide Tier 1 and Tier 2 desktop support for end users, resolving hardware, software, and connectivity issues both remotely and onsite
Respond to customer inquiries with a positive, solutions-oriented approach
Document troubleshooting steps, solutions, and device configurations in our ticketing system
Perform monthly patching, updates, and vulnerability remediation to ensure systems remain secure and compliant.
Automate routine tasks and system administration using PowerShell and other scripting tools.
Monitor system performance, trouble shoot issues, and proactively identify opportunities for improvement.
Collaborate closely with onsite analysts and external vendor support teams to resolve complex technical issues related to specialized software products
Serve as an intermediary technical resource, learning the vendor software product to bridge communication between end users and vendor technical support
Participate in device lifecycle management, including imaging, deployment, and decommissioning Contribute to process improvement initiatives and knowledge base development

About the Company

Accelerate your digital journey with Vsolutions Technologies. As your trusted partner, we offer top-tier IT talent and superior software solutions. Our expert engineers tailor strategic IT solutions to your needs, deploying state-of-the-art technology and agile cloud integration for optimal efficiency and scalability. Choose VSolutions to supercharge your tech potential and drive unrivaled business success. Let's embark on this transformative journey together. Know more