Job Specifications
Job Title: Internal IT Support Engineer
Location: Liverpool (Hybrid - 3 days a week on site)
Salary: PS25,000 - PS28,000
Contract type: Permanent
About The Role
We have a great opportunity here at ARO to join our Internal IT Support team.
We're looking for a a proactive and user-focused IT Support Engineer, who will provide outstanding customer service to colleagues across the ARO Group. You will often be the first point of contact for IT queries, delivering initial support for a wide range of hardware and software issues.
In this role, you'll handle a variety of requests through our service desk, including Microsoft 365 support, desktop troubleshooting, and assistance with our in-house applications and third-party vendors. We are looking for someone who is genuinely passionate about technology and enjoys helping others - someone who wants to make a difference in the day-to-day experience of their colleagues while contributing to a world-class Internal IT function.
You'll receive full training and development to help you learn the business, build your skills, and grow your career in IT. Some occasional travel may be required between our UK offices to maintain strong relationships across all business units and ensure on-the-ground visibility for Internal IT.
Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office.
What You'll Do
Provide remote and on-site 1st line technical support, responding to tickets raised via our ITSM service desk in line with agreed SLAs
Deliver an excellent customer service experience to colleagues, following internal processes and maintaining a professional, friendly approach at all times
Take ownership of support requests, keeping users informed throughout and ensuring timely resolution of issues
Collaborate with the wider IT team to escalate and resolve complex issues, developing your own technical knowledge and hands-on experience along the way
Build, configure, and deploy laptops and other end-user devices for colleagues
Perform Active Directory user administration, including account creation, password resets, and joiners-movers-leavers (JML) processes
Log and document all support requests accurately, maintaining high standards of ticket management and record-keeping
Work closely with other IT team members, business units, and third-party partners to troubleshoot and resolve issues efficiently
Maintain a proactive approach to system maintenance, user support, and overall IT hygiene
Requirements
What we are looking for?
Essential
Strong communication skills - confident when speaking with colleagues via phone, email, and Microsoft Teams
Working knowledge of the Microsoft 365 suite and Windows operating systems
Basic understanding of networking principles (DNS, DHCP, TCP/IP)
A problem-solving mindset - able to think logically, find solutions, and assist users of all technical levels
Some experience or strong interest in troubleshooting end-user computing technologies
Eagerness to learn new technologies and forge a career in IT
Excellent teamwork and interpersonal skills, with the ability to collaborate effectively across departments
Ability to prioritise and manage multiple tasks in a fast-paced environment
Desirable:
Exposure to or experience with tools such as Microsoft Intune, Microsoft Defender, Datto RMM, or ServiceNow
Relevant entry-level certifications (e.g. Microsoft Fundamentals or similar)
Prior experience in IT support or customer-facing role would be beneficial, but we're more interested in your enthusiasm, curiosity and drive to learn
Benefits
Who are we?
Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for Aro?
At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assuran
About the Company
Over 25 years as an Enterprise performance partner for Cloud, Cyber and IT Collaboration, Data Centre Services and Sustainability.
Today, every organisation can access pretty much the same IT. But not the same IT performance. We provide our clients with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service. Our Professional Services provide deep expertise. Our Managed Services deliver lean, ‘always-on’ peace of mind. And our secure Cloud, Communication and Collaboration platfo...
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