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Second Line Support Engineer

Second Line Support Engineer

On site

London, United kingdom

Junior

Full Time

28-11-2025

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Skills

Jira ServiceNow Problem-solving Customer Service Networking Windows Azure

Job Specifications

Job Title: 1st/2nd line IT Support Engineer

Location: London, UK

Employment Type: Permanent

Overview:

We are seeking an experienced Service Desk Engineer to provide high-quality 1st and 2nd line technical support across our UK office. The ideal candidate will have hands-on expertise with Windows and macOS administration, strong customer support skills, and experience supporting a large user base of 500+ employees. This role involves troubleshooting hardware, software, and network issues while delivering an excellent end-user experience.

Required Skills & Experience:

4–7 years of experience in a Service Desk, IT Support, or Desktop Support role.

Strong hands-on experience with:

Windows OS (10/11) administration
macOS support & device management
Laptop/desktop hardware diagnostics and repair
Experience supporting a large-scale environment (500+ users).

Proficient with:

Active Directory/ Azure AD
Office 365 Admin & Troubleshooting
Endpoint management tools (e.g., Intune, JAMF, SCCM, or equivalents)
Strong understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
Excellent problem-solving skills and customer service orientation.
Ability to work independently and collaboratively within an IT team.

Preferred Qualifications:

ITIL Foundation certification (advantageous).
Experience with ticketing systems such as ServiceNow, Jira Service Management, or Remedy.

About the Company

Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have a presence in 12 countries and 40+ global offices across North America, Eurpoe, and APAC. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our commun... Know more