Job Specifications
Meet Our Team
Join Pega's Services Engineering organization, where we build and support the infrastructure that powers our next-generation SaaS offerings. As an SRE Engineer, you'll work on a new, lean, globally distributed team focused on the reliability, scalability, and performance of Launchpad, our flagship SaaS product.
Please note this role is onsite in Waltham 3 times per week.
Picture Yourself At Pega
At Pega, we're redefining how enterprises build and run software. Our SRE team ensures our systems are robust, resilient, and ready to scale. You'll work alongside engineering leaders and cross-functional teams to drive operational excellence and deliver seamless customer experiences.
What You'll Do At Pega
Define and implement SLOs, SLIs, and error budgets to guide reliability goals.
Collaborate with product and platform teams to design scalable, fault-tolerant systems.
Drive incident response, root cause analysis, and continuous improvement.
Champion automation, observability, and DevOps best practices.
Foster a culture of collaboration across time zones and cultures, ensuring smooth handoffs and consistent service delivery
Who You Are
A seasoned engineer with a passion for reliability and operational excellence, comfortable working successfully on a small team.
Proven experience working on an SRE or DevOps teams in a cloud-native environment.
Comfortable working with globally distributed teams and navigating cultural and time zone differences.
Strong background in systems engineering, distributed systems, and CI/CD pipelines.
Excellent communicator and collaborator, able to influence across functions.
What You've Accomplished
5+ years in software engineering or infrastructure roles, with 1+ years in an SRE capacity
Strong experience working on an SRE team in a SaaS company.
Hands-on experience with cloud platforms (AWS, Azure, or GCP), Kubernetes, and monitoring tools (e.g., Prometheus, Grafana, Datadog).
Record of success working independently
Bachelor's Degree preferred but not required
Relevant cloud certifications (AWS, GCP) or CKAD a plus
Pega Offers You
Analyst-acclaimed technology leadership.
Continuous learning and development opportunities.
An innovative, inclusive, agile, and fun work environment.
Competitive compensation, bonus incentives, and equity participation.
Job ID: 22418
About the Company
Pega provides a powerful low-code platform that builds agility into the world's leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges - from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pegasystems (NASDAQ: P...
Know more