Job Specifications
Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.
Not familiar with trade promotion spend? That's OK. Most people aren't. It's an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we're solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy's, and Laird Superfoods.
We are looking for a AI Operations Specialistto help us reach our goals!
What You'll Do
This position is a hands-on, experimental AI-ops role--not strictly engineering. As an AI Operations Specialist, you will keenly observe and collaborate across the CX team (Support, CSMs, Accounting Services), identifying inefficiencies and designing automation workflows. With an inquisitive mindset and technical curiosity, you will research and prototype AI agents, prompt chains, and lightweight automations to elevate the team's scale and effectiveness.
This role blends prompt engineering, light automation, data analysis, and a collaborative spirit--all at an entry-level tier suitable for ambitious up-and-comers.
What's Exciting About This Role
At Vividly, we're redefining how AI empowers human workflows. As our AI Operations Specialist, you'll be an internal innovator--transforming manual CX work into intelligent, scalable systems. It's the perfect launchpad for someone fascinated by AI's potential and skilled in both technical curiosity and team collaboration.
Be the first AI-Ops hire working at the intersection of CX and automation, directly shaping how AI is adopted across teams.
We're small and scrappy--you'll get hands-on ownership.
Our culture values experimentation--you'll have the freedom to test new ideas.
Fully remote
The Key Responsibilities & Impact This Role Will Have
Cross-Functional Automation & AI Enablement
Shadow CX roles to map task flows and identify manual, repetitive operations ripe for AI solutions.
Prototype and deploy AI automations (e.g., prompt chains, AI agents) that support workflows like ticket handling, documentation generation, client readiness reporting.
Build automations to assist internal operations--like transaction updates or record-keeping within our platform.
Prompt & Agent Design
Design, test, and iterate on prompt strategies and multi-step workflows to guide AI models for tasks such as summarizing, drafting emails/decks, or extracting insights.
Stay informed on prompt engineering techniques, prompt chaining, and best practices for interacting with LLMs.
Data & Insight Support
Help gather, clean, and structured data to fuel AI datasets that enhance proactive customer support and team productivity.
Support the creation of dashboards or insights that allow CX teams to better understand customer behavior and internal workload trends.
And use AI agents to proactively surface up insights
Documentation & Team Enablement
Document workflows, prompt libraries, AI automations, and experimentation notes for team reusability.
Assist in training or enabling team members on using AI tooling within their workflows.
You Will Be Successful With
Key Skills & Experience
Bachelor's degree (or final-year) in Computer Science, Data Analytics, Operations, or related field.
Foundational skills in programming or scripting (Python preferred), data manipulation (e.g., Pandas), and familiarity with AI/ML APIs.
Active listening and cross-departmental collaboration is required as you understand key workflows and pain points experienced by internal stakeholders that could benefit from automation.
Ability to streamline and automate operations across our tech stack to reduce manual workload (e.g., ticket preparation, administrative tasks).
Excitement for creating and maintaining internal AI prompt libraries and automation tools leveraged by cross-functional teams (Support, CSMs, Accounting, etc.).
Highly curious and experimental--enjoys solving inefficiencies and testing new ideas.
Basic understanding of prompt engineering concepts, LLM behavior, and chaining logic.
Effective communication skills and ability to translate technical ideas for non-technical teammates.
Data-sensitive--comfortable organizing, cleaning, and interpreting datasets to support tooling.
Initia
About the Company
Vividly is the trade promotion partner retail brands love. We're trusted by more than 2,500 CPG professionals. In as little as two weeks, you could streamline your trade promotion planning, start reconciling your deductions with AI, and increase your trade ROI with real-time forecasting and in-depth analytics.
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