Job Specifications
ServiceNow Developer - Financial Services - London - 6 months contract - Hybrid - PAYE
We are seeking an experienced and highly motivated ServiceNow Developer with expertise across the ServiceNow platform and ITSM modules to join our client, a multinational general insurance and reinsurance company, in London on an initial 6 months contract. As a ServiceNow Developer you will be responsible for designing, configuring, developing, and implementing ServiceNow solutions, while ensuring alignment with business objectives and IT best practices.
Key Responsibilities:
Deliver solutions across key ServiceNow modules including:
ITSM (Incident, Problem, Request, Change)
HRSD (Human Resources Service Delivery)
Security Incident Response (SIR) and Vulnerability Management
Service Portal and Virtual Agent configuration
CMDB setup and maintenance
Configure and maintain:
Workflows and Item Designer
Transform Maps, Data Loads, and MID Servers
Integration points (SOAP/REST APIs)
Service Portal and user interface
Perform Scripting using JavaScript, HTML, CSS, XML, SQL
Manage deployments via Update Sets, conduct unit testing, and support UAT and Post-Production Testing
Deliver technical documentation, including:
Flowcharts, layouts, diagrams, charts
Code comments and clear code for solution clarity and maintainability
Participate in full Software Development Life Cycle (SDLC) and Agile methodologies
Troubleshoot and resolve issues in a timely manner in accordance with SLAs
Conduct impact analysis, determine test coverage, and implement change effectively
Work closely with stakeholders to gather requirements, provide support, and ensure successful solution delivery
Support continuous improvement of processes, methodologies, and platform best practices
Required Skills & Experience:
Proven experience with:
ServiceNow development, configuration, and architecture
ServiceNow CMDB
Strong Scripting experience (JavaScript, SQL, HTML/CSS, XML, SOAP/REST)
Hands-on experience with:
Data loads, Transform Maps
Update Set deployment, unit testing, and technical documentation
Solid understanding of:
Relational databases and SQL
Agile methodology
Software development life cycle (SDLC)
Experience working with the Washington release (preferred)
Must be a Certified ServiceNow Administrator
Must hold ServiceNow Implementation Certification
Desirable:
Knowledge or experience with ITOM (IT Operations Management) is a plus
Integrations and MID Server setup
Virtual Agent, Employee Centre, HRSD, and Security Modules
Personal Attributes:
Strong analytical and problem-solving skills
Effective communicator and collaborator with both technical and non-technical stakeholders
Proactive and self-motivated with a continuous improvement mindset
Ability to assess and mitigate customer impacts in solution design and delivery
If you're passionate about delivering high-quality ServiceNow solutions and thrive in a fast-paced, collaborative environment, we would love to hear from you.
*Please note that this role will be working on a hybrid model of 2 - 3 days office based*
We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
About the Company
Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services to organisations of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
The businesses we partner with want to make things happen. And they need people to do it. They have goals. They have challenges. They want answers.
We deliver the talent solutions they need to reach their goals. That might mean recruiting ...
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