Job Specifications
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Solutions Architect (Workday)
Workday is central to our organisation, and your architectural leadership will ensure it continues to deliver value, agility, and resilience as we evolve our digital landscape.
You'll be part of a collaborative, forward-thinking team that values innovation, inclusion, and impact. If you're passionate about using technology to make a difference--and enjoy working in a dynamic, evolving environment--we'd love to hear from you
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern
Salary: London range - from PS78,925 - PS87,000 (dependent on experience)
Reporting to: Chief Architect
Location: London docklands (hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
About The Role
At the Financial Ombudsman Service, we're working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
We're looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions. This is a unique opportunity to shape the future of our digital landscape by blending technical insight with creativity and business acumen.
You'll work at the heart of our Change Gateway process, guiding initiatives from early-stage problem framing through to solution design and delivery. Collaborating with a Virtual Team of technical and business experts, you'll lead the creation of solution visions that are innovative, practical, and aligned with our strategic principles.
What You'll Do
Translate business needs into clear, actionable technical solutions.
Lead multi-disciplinary teams through ideation and solution development.
Develop solution visions and high-level designs that balance innovation, feasibility, and value.
Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.
Engage with stakeholders across business and technology to ensure shared understanding and buy-in.
Present solutions to governance forums with clarity and confidence.
What We're Looking For
Experience designing solutions across a range of technologies and business domains.
Strong understanding of application development, integration, and cloud platforms.
Ability to work with both technical and non-technical stakeholders.
Skilled in producing solution documentation, including solution visions and high-level designs.
Excellent communication and facilitation skills.
Comfortable navigating ambiguity and driving clarity
Technical Awareness
You don't need to be an expert in every technology we use--but you should bring deep expertise in the HR and Finance area, along with a broad understanding of how the others contribute to end-to-end solutions. Our current ecosystem includes:
Case Handling & Automation: Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure DevOps
Integration: NServiceBus, Azure Service Bus
Productivity & Collaboration: Microsoft 365
AI & Intelligent Automation: Azure AI, Microsoft Copilots
Core Expertise - HR and Finance
Comprehensive understanding of Workday's architecture, including its data model, business processes, security framework, and extensibility features.
Experience in Workday HCM and Financials, with a strong grasp of how these modules integrate and support enterprise-wide operations.
Familiarity with Workday Studio, EIBs, and Workday Extend, enabling the design of scalable, secure integrations and custom applications.
Knowledge of Workday's integration patterns, including REST and SOAP APIs, and how they interact with auxiliary services and enterprise systems.
Awareness of Workday security models, including domain and business process security policies, and how they align with broader enterprise identity and access management strategies.
Ability to design solutions that leverage Workday's capabilities while ensuring compliance with organisational principles such as Modular Architecture, Designed for Operations, and Security by Design.
Experience collaborating with business stakeholders to translate HR and Finance requirements into Workday configurations and enhancements, ensuring alignment with stra
About the Company
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o f...
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