Skills

Communication Stakeholder Management Attention to detail

Job Specifications

Due to the Credit Manager undertaking a Global Role, an experienced Uk + Credit Control Manager is sought to manage the operation of the UK + Business & drive the collection of invoices in supporting the team from our UK offices.

This is a hybrid role, combining office and home working. You'll be expected to be in the Bath/ London office at least 2 days per week.

Success in this role would involve the effective and smooth running/management of the UK + Team (currently 3 members) debt portfolio in adhering with our cash collection cycle and DSO Targets. Building strong working relationships with internal stakeholders (including Project Directors/Principals) to advise on collection status relative to their projects. Once established in the role, the successful candidate would be able to show initiative, anticipate issues and effectively manage a range of internal stakeholder queries and external client calls. Identifying process improvements and/or bring best practices from prior Credit Control roles would be a desired attribute in this role.

Responsibilities

Supervise the UK + Cash Forecast @the beginning of each month and weekly for the Global Credit Control Manager
Support the UK + Credit Team in Escalations & resolving all issues
Carry out UK + Team 121's & motivating the team
Carry out weekly Team meetings
Support the team in Major Account's Reconciliation
Preparing all Uk + Refunds and sending these to the Global Credit Manager
Drive the resolution of Disputes in the Esker system supported by metrics
Manage the UK + reporting out of Esker
Ensure UK+ 180BDP & Statutory BDP are highlighted to the Global Credit Manager
Supporting the GCM with UK+ Credit Team's CPOs
Meet weekly with the Global Credit Manager to update on the UK +Debtors & the Team
Escalate any Team issues to the Global Credit Manager
Develop relationships with key external Clients to ensure the successful collection of the UK + invoices within credit terms.
Support internal clients (Project Directors/Principals) to advise on collection status relative to their projects.
Work closely with Credit Risk Manager to identify potential bad debt in the portfolio
Manage the Dunning Process for collection of outstanding monies owed, ensuring complete compliance with policy.
Ensure the posting & accurate allocation of cash by the Shared Service including Month end bank Reconciliations
Refer cases for external Debt Recovery Action to the attention of the Global Credit Control Manager.
Report on status of receivables to the Global Credit Control Manager and other stakeholders in the business as appropriate

Skills & Qualifications

Preferably a Member of the Chartered Institute of Credit Management or working towards CICM qualification.
Demonstrable experience in managing teams
Proven track record of receivables management and undertaking client calls.
Effective written and verbal communication skills.
Strong influencing skills.
Accuracy and attention to detail are essential for this role.
Excellent internal and external stakeholder management skills, comfortable interacting across all levels of the business globally.
Ability to build effective working relationships and work collegiately in a supportive team environment.
Ability to manage own workload and work with minimal supervision.
Highly organised with the proven ability to prioritise and work to tight deadlines.
Ability to work in a pressurized environment
Intermediate Excel skills, (VLOOKUP's, Pivot Tables) required.
Capable of presenting analytical data to stakeholders.
Experience of professional services or the construction industry would be an advantage.

Styles & Behaviours

Provide input on duties and operational projects as requested by your line manager.
Prioritising appropriately and working to agreed deadlines, managing expectations of internal clients and other members of the team.
Be able to take timely and considered decisions, including corrective action, as necessary.
Assist colleagues with support for additional duties and projects, as necessary.
Produce and review reports, documents, and presentations as requested, to an excellent standard with a high level of accuracy and in a timely manner.
Maintain understanding of changes within specialism and relevant best practice.
Willingness to learn and apply newly acquired skills.

A place for everyone

Buro Happold values an individual's flexible approaches to working patterns as an important part of how you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other's differences is key, we want employees to feel they don't have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment. We are particularly keen to hear from anyone who feel

About the Company

We are an international, integrated consultancy of engineers, designers and advisers. For over 45 years, we have built an unrivalled reputation by delivering creative, value-led solutions for the benefit of people, places and planet. Described by our clients as 'passionate', 'innovative' and 'collaborative', Buro Happold is synonymous with the delivery of exceptionally complex projects on every continent, working with the world's leading architectural practices and organisations, such as the United Nations, UNESCO and C40 Ci... Know more