Job Specifications
Who We Are
Welcome to TELUS Digital -- where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are -- all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will be Work From Home (Canada)
The Opportunity: Cloud Strategy & Architecture & Ops Support
Build fully automated cloud infrastructure using Terraform
Design self-healing and auto-scaling systems to reduce downtime and operational overhead
Support and unblock development teams by resolving pipeline and helm issues in timely manner
Collaborate with the CCoE and Kong teams to troubleshoot and resolve issues, ensuring timely restoration of services and minimal disruption.
Conduct training sessions to help developers analyze alerts and effectively monitor their workloads
Collaborate with cross-functional teams to design and configure / maintain network policies that enable secure and reliable connectivity to on-premises services
Innovation
Adopt policy-as-code frameworks (e.g., OPA) to automate GCP compliance checks and governance enforcement.
Implement serverless architecture patterns (e.g., Cloud Functions) to modernize legacy workflows and reduce operational overhead.
Conduct technical proof-of-concepts (POCs), evaluated and recommended suitable GCP products, and enabled development teams to successfully implement cloud-native solutions.
Cost Optimization & Governance
Decommission unused AWS resources and migrate DataHub export workflows from Amazon S3 to Google Cloud Storage, resulting in optimized storage costs and a more unified data infrastructure.
Decommission legacy GCP projects (casa-preproduction & casa-production) by migrating data lake exports, streamlining resource management and eliminating redundant costs.
Business Impact
Black Friday Readiness
Drive load testing efforts to replicate peak traffic scenarios, analyze alerts and performance metrics, and tailor infrastructure configurations to ensure optimal scalability and reliability
Resource Optimization:
Proactively manage workloads by right-sizing memory, CPU, and replica configurations to ensure high availability and performance under peak traffic conditions.
Configure cluster autoscaling to dynamically adjust infrastructure capacity based on demand, improving efficiency and reducing operational overhead.
Observability Enhancements:
Leverage Dynatrace Synthetics and user session metrics to monitor real-user performance and identify potential bottlenecks.
Implement custom alert configurations to detect anomalies and reduce mean time to resolution (MTTR).
GCP Monitoring & Alerting:
Develop custom log-based alerts integrated with Slack and ITSM tools, enabling automated incident creation and streamlined response workflows.
Security & Compliance
Architect secure environments leveraging IAM policies, VPC configurations, and encryption standards in alignment with industry regulations
Build and maintain centralized GitHub Actions pipelines, enabling smooth, compliant production deployments.
Conduct security reviews and integrate DevSecOps practices into CI/CD workflows to shift left on security.
About the Company
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include dig...
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